Project Catalog

[#1]

Hello everyone, I have question to you. Client purchased my project catalog, After get the requirement I started work. Client was happy to my work, He asked for revision and I gave him couple of revisions. Then client asked for the final file, After provide the final work then client showing some lame excuse that he don't want to pay me.

Is there any solution? How can I get paid from a project catalog?

Thanks, Raju

[#2]

I've sent you a private message with the screenshot as requested. Thanks. 

[#3]

I submitted my gigs on 30th July, but still, after 10 days, it is showing pending and no review or mail was being sent by Upwork. In the FAQ sections, it's listed that it takes 5 days to get a project approved or declined. 

[#4]

Sir, I have one more issue my 3 projects have not approved yet. They ar e in review and many days have passed but still are in review not approved. Please help me.  

[#5]

Hi Syed,

Thank you for your message. I see that the team has already reviewed your Projects and request changes on all. You can check your Projects here.

Thank you,

Pradeep

[#6]

Alot of days have passed but still my 3 projects are pending approval kindly help me, regards

[#7]

I am sure you have tried to contact the client. You can also contact Upwork support.

[#8]

Hi Syed Ali,

When you create a project we will first review it before making it visible to clients. Our review includes making sure your project is complete, looks professional, and doesn’t violate our Terms of Service. It may take up to five business days for your project to be reviewed. To learn more about the Project Catalog, click here. I hope this helps.

[#9]

Sir almost a month has passed still my projects are in review kindly hlp me 

[#10]

Hi

I want to know if i can make a video on Project Catalog but i still have to show  my Work?

[#11]

Hi Craig,

When you create a project we will first review it before making it visible to clients. Our review includes making sure your project is complete, looks professional, and doesn’t violate our Terms of Service. To help you make a good impression on potential clients, your video should be engaging and professional. You must also own the rights to any images or videos that you post, including the audio content. Feel free to check this help article for more details and guidelines.

[#12]

Hello Everyone!

I am facing an issue while adding the "Design Consultation" service to the project catalog. I am not able to add the calendar and I am facing this issue for the last month.

I have contacted the customer support team and they are just saying they are looking into it and forwarded the issue to the technical team.

But still, I didn't get the resolution.

Can anyone suggest to me, what I have to do and how to fix this issue?

Looking forward to hearing from you soon.

Regards,
Kartik

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#13]

Hi Kartik,

Thank you for reaching out to us. I can see that you are now being assisted by one of our agents. We apologize if it's taking time to resolve this issue. Rest assured that our team is working towards finding a solution for this. If you wish to update the team with new information, I highly suggest that you post it on the ticket thread to make sure the team assists you more efficiently. We appreciate your continued patience.

[#14]

Yesterday, a client purchased my catalogue project without having a discussion about the requirements. he sent me a website which is an advanced one and can't be developed for $190. 

Now there is a message on the project that" you can start the project after getting requirements from the client" otherwise the order will be cancelled after 2 days. will it affect my JSS?

[#15]

Hi Abubakar,

Thank you for reaching out to us. You can cancel any project within 24 hours of the client submitting requirements without impact on your JSS. You may check this article for more information on Project Catalogs.

[#16]

the client has not provided me with the requirements yet. what to do now?

[#17]

Hi Abubakar,

Thank you for following up. If you don’t hear back from a client within 48 hours of them buying your project, the money they placed in escrow will be returned to them and the contract will be cancelled.

[#18]

Yeah, I know that. will it affect my JSS?

[#19]

Hi Abubakar,

Contracts set up via Project Catalog work like any Upwork contract and the client will have the option to leave feedback that could impact your Job Success Score. However, you can request feedback removal once a month on contracts started through your projects. You’ll also be able to cancel a contract within 24 hours of the client submitting requirements to you without any penalty or impact on your Job Success Score. To learn more about Project Catalog, click here.

[#20]

but what I am trying to ask is that client purchased my project catalogue but never submitted the requirements. now the order got cancelled. so will it affect my JSS now?

[#21]

Hi Abubakar,

Thank you for your message. If the Project was canceled due to no response from the Client within 48 hours, this will not affect your JSS calculation. 

Thank you,

Pradeep

[#22]

Hi, Why my project is still under review. I created the project on 29th Sept 2022 and today is 4th Oct 2022. Please help.

[#23]

Hi Nishu,

Thank you for your message. When you create a project we will first review it before making it visible to clients. Our review includes making sure your project is complete, looks professional, and doesn’t violate our Terms of Service.

Normally, it should only take up to five business days for your project to be reviewed. However, our team is currently receiving an unusually higher volume of requests. Kindly allow our team 5-10 business days to review the documents you've submitted. Should you need to edit anything, our team will send you an email with details on how your project can be approved. We would appreciate your patience and understanding.

[#24]

I'm trying to create a project, but I am having an issue with editing the 'number of revisions' section.

Every time I click on a number (any number, it doesn't matter which one), it keeps selecting 'unlimited' instead. No matter what I do, it always selects unlimited revisions. I've tried different browsers, but that didn't fix the issue either.

I want to submit my project for review, but I can't do so unless I can choose the number of revisions I want to include with each tier.

This is what keeps happening:

[#25]

Hi Nicole,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#26]

I'm having a problem creating a project catalog.

After I complete the overview click save and click continuously an error comes up
"Some server errors occurred. Please try again later. close warning"
So I can't go any further. Please help me to solve this