Received Payment

[e_korkmaz]

My deal with the client is $100. As a result of the work, the customer paid an additional $100 bonus.
but only $100 was transferred to my account. You can see the problem in the attached picture.
how can i solve this. The customer says the money was taken from him.

[ArjayM]

Hi Emin,

Thank you for reaching out. I checked the contract you're referring to and it looks like the client released the payment along with the Bonus last week (21- January). Please note that all manual payments, including milestones and bonuses, become available 5 days after the payment is successfully processed. Also please be reminded that Invoiced hours, fixed-price milestones, and projects are covered by Upwork Payment Protection. Only bonuses, miscellaneous payments, and set weekly payments aren’t covered by these programs.

[e_korkmaz]

Hi Arjay,

I know the payments are waiting 5 days. but the bonus fee does not appear in the "pending" section. only the deal amount is displayed. what is the reason for this?

[sofia2008]

You should see it in the section below the approved milestone. Bonus is considered other payments.

Other payments and adjustments 

Reports Home Page - Upwork

[759e32fa]

Hi Emin,

Thank you for reaching out to us. I checked on this and it looks like the bonus is currently pending. It should be available for withdrawal on the 27th.