Mar 23, 2021 09:47:25 PM Edited Mar 23, 2021 11:25:25 PM by Joanne P
My name is Abhay**Edited for community guidelines**and I am a full-time freelancer on Upwork.
Mar 23, 2021 10:05:26 PM by Petra R
Abhay M wrote:Any my permission or any information Upwork refunded amount to my client account?Why?? If I have worked on the project and have already completed files then why I did get paid?
It means that your client failed to pay last Monday for the hours of the previous week. There must have been something about your hours that meant that they were not eligible for hourly protection. Maybe missing or insufficient work memos or low activity levels.
If your hours don't qualify for hourly protection, Upwork don't pay you out of their own pocket when a client fails to pay.
It looks like a refund, but isn't a real refund because the money was never there in the first place.
Mar 23, 2021 11:30:08 PM by Joanne P
Hi Abhay,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
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