Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Refund Request

Highlighted
Community Guru
Kathy T Member Since: Jul 17, 2015
BEST ANSWER
11 of 18

Manual hours are not covered by Upwork's Payment Protection Plan. Which means, that a client can dispute any manual hours and they automatically don't have to pay for them. It doesn't matter if the client discussed this with you, or gave you the go ahead to add them. He can, if he chooses not to pay for them. The only thing you can do is to add them to this weeks work and hope that the client will accept them and pay for them. If not, then there's nothing you can do except us Tracker to record all the hours you spend on the computer working. 

Community Guru
Preston H Member Since: Nov 24, 2014
12 of 18

Douglas is right:

 

If you are ever in a situation where you are working BEYOND the weekly-allowed number of hours...

 

You might as well CONTINUE using the Deskop time-tracker.

 

The client can see the hours you work, and see that you're working without getting paid.

 

If the client DOES increase the maximum number of hours you can work in the current week, then you will get paid for those hours, and they will NOT be considered manual time. Those hours will be covered by Upwork Payment Protection.

Active Member
Laurence H Member Since: Mar 6, 2016
13 of 18

Thank everyone for the great advice. I really appreciate it. I will use this information for future reference.

Community Guru
Christine A Member Since: May 4, 2016
14 of 18

Preston H wrote:

Douglas is right:

 

If you are ever in a situation where you are working BEYOND the weekly-allowed number of hours...

 

You might as well CONTINUE using the Deskop time-tracker.

 

The client can see the hours you work, and see that you're working without getting paid.

 


Maybe I'm missing something here, but it sounds like the client told the OP that there was a weekly limit that he didn't want to exceed. In such cases - in which a freelancer discovers that the hours aren't enough to complete a project - wouldn't it be a good idea to discuss it with the client, instead of just continuing to track the time and hope for the best? 

Community Guru
Douglas Michael M Member Since: May 22, 2015
15 of 18

Christine A wrote:

Preston H wrote:

Douglas is right:

 

If you are ever in a situation where you are working BEYOND the weekly-allowed number of hours...

 

You might as well CONTINUE using the Deskop time-tracker.

 

The client can see the hours you work, and see that you're working without getting paid.

 


Maybe I'm missing something here, but it sounds like the client told the OP that there was a weekly limit that he didn't want to exceed. In such cases - in which a freelancer discovers that the hours aren't enough to complete a project - wouldn't it be a good idea to discuss it with the client, instead of just continuing to track the time and hope for the best? 


I think you, Preston, and I are all in agreement. Prior arrangement is best. The time tracker, if one pushes it into overtime, will also make this point to the freelancer.

In my case, the client and I had already reached and documented prior agreement that there could be overtime, at the point where the client accelerated the deadline. It was my misunderstanding of the procedure that kept me from suggesting they formalize the agreement by raising the limit.

My suggestion to the OP was simply that a post-facto case for overtime hours would be better documented by the tracker than by his say-so, and that the tracker provides for this.

Community Guru
Preston H Member Since: Nov 24, 2014
16 of 18

re: "Maybe I'm missing something here, but it sounds like the client told the OP that there was a weekly limit that he didn't want to exceed. In such cases - in which a freelancer discovers that the hours aren't enough to complete a project - wouldn't it be a good idea to discuss it with the client, instead of just continuing to track the time and hope for the best?"

 

Yes.

 

Of course the right thing to do is discuss hours with the client.

 

My point is this:

IF you (as a freelancer) decide - for any reason - to work past the time limit... Then you may as well continue using the time-tracker. That's what I do.

 

Sometimes I get paid for those hours. Sometimes I don't.

But it doesn't hurt to track them using the tool which generates work diaries, screenshots, and potentially Upwork Payment Protection.

 

But Christine is correct: Any time you start going over the weekly limit, the best thing to do is talk to the client.


Generally one would want to get the hours increased, or wait until next week.

Active Member
Laurence H Member Since: Mar 6, 2016
17 of 18

 @ Christine A.: yes - the client had set a weekly limit which he did not want to exceed. I agree with your point that I should have discuss with the client about overtime work. 

 

@ Preston H: I agree with your point

@ Douglas Michael M: i agree with your point.

 

Thanks to all for your helpful insight.

 

Active Member
Lucio Ricardo M Member Since: May 16, 2018
18 of 18

Ho, some times the clients appear to vanish.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS