Rejected payment

[emmonsron]

Upwork told me a payment to my local bank account was rejected, but when I ask the bank, they say they have no record of the transaction. Upwork already take 20% and other forms of payment are more expensive, so I'd really like to get paid through my local bank as I do by other clients worldwide.  So how can I get evidence from Upwork that they tried to transfer to my account on around 13/14 May?

[g_vasilevski]

Hi Ronald,

I`m sorry about the inconvenience this had caused you. Just to confirm, your withdrawal was returned to your Upwork account. I would recommend withdrawing your funds again and if you experiencing any problems let me know here. If you have any additional questions, feel free to follow here as well. Thank you.

[emmonsron]

You mean withdraw through my local bank again?

[g_vasilevski]

Hi Ronald,

I would recommend double checking your payment method and the details you`ve added before you`re withdrawing the funds again. Once you`re sure that you`ve added the correct account feel free to withdraw your funds. Thank you.

[eshaan_shah]

I have experienced the same issue, and I have tried withdrawing the money twice and it has failed

[djondinium]

Hi Eshaan,

I'm sorry to hear about that. One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

[eshaan_shah]

Yes thank you! I have received an email.
I have changed my bank account and using another account that I have, I'll try withdrawing in a few days.
I'll reach via email if I experience more difficulties!

[aruneeta]

I have faced the same issue. My money went down from 18 dollars to 15 . Because of the platform fee. The money is getting rejected everytime.

[812dd08c]

Hi Aruneeta,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon here to assist. Don't hesitate to coordinate with the team to resolve the issue.

[bhuttaamna]

I have faced exactly the sams issue. 

[759e32fa]

Hi Amna,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[finlaywilliams]

Upwork? Money? Oh yeah, that's theirs now. 

[11e49c17]

I have tried withdrawing the money three times and it has failed. The withdrawal was returned to my Upwork account but charges per Direct to Local Bank withdrawal don't.

[812dd08c]

Hi Frida,

I'm sorry to learn that you're having difficulties applying funds to your Local Bank. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here and coordinate with the team once your case is fully reviewed.

[9077cf48]

hello , I  I exactly have the same problem, i tried to withdrawing the money and it has failed. The withdrawal was returned to my Upwork account , i will send you a screenshot. 

**Edited for Community Guidelines**

0 Upvotes

Reply

[pradeephele]

Hi Hiichan,

Thank you for your message. I checked your account and noticed that the funds were returned due to incorrect or invalid bank details. Could you please check and add the payment method again? 

Thank you,

Pradeep

[11e49c17]

Hi Arjay,
Thank you for your help! I got my payment

[812dd08c]

You're always welcome Frida,

It's great to hear that you already received your payment. Don't hesitate to reach out if you need further assistance with your account and if you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.

[c4c130ee]

Hey my payment is getting rejected when ever I try withdrawing, iam using PayPal and everything is set well,it's really annoying 

[759e32fa]

Hi Mujuzi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[uduak_akpan]

I tried transferring money directly to my bank last two weeks but it was reversed saying I should check my bank details as some things are incorrect.

I checked and my details were in order.

I tried again yesterday and it is saying the same thing after reversing and rejecting the transaction.

Help me, I need the money urgently.

[pradeephele]

Hi Uduak,

I am sorry to hear about the trouble while initiating a fund withdrawal. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep