Showcase your past experience with testimonials - FEEDBACK

[#1]

This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback? 

Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together? 

[#2]

Hey guys, 

I can't see the "request testimonial" option on my profile! 

[#3]

Hi Haris,

Testimonials feature is currently unavailable but our engineers are working on bringing it back.

Thank you.

[#4]

Any ETA on when it's going to be available again?

[#5]

Hello Avery -

I've followed the instructions here: https://support.upwork.com/hc/en-us/articles/1500002004322-Testimonials.

But I do not see the Request Testimonial button in the designated section.

Please advise,

James

[#6]

Hi James,

The Testimonials feature is currently unavailable but our engineers are working on bringing it back.

[#7]

Hey Andre, 

What's the ETA on testimonial section? When will it be up and running?

[#8]

How can I request Testimonial from the previous clients?

[#9]

Hi,

so I requsted a testimonial form an external client before, and it worked fine.

But how can I request a testimonial from another external client (not the same client, but a different client)?

I requested a testimonial from an external client before using the "Request Testimonial" button in the testimonial section on my profile page, and everything worked fine.

But now the "Request Testimonial" button is not showing anymore.

Where can I find it?

[#10]

Hello Sascha H,

I contact Upwork support and they inform me that the Viral Testimonial option is currently unavailable. Their engineers are working on bringing it back.

[#11]

Thanks for the info, Ranojit!

[#12]

Good News! The Viral Testimonial option has been available.

[#13]

but still it is not approving. I donot understand why it is not approving.
I provide all information of my client. his business email, linkedin profile.

**Edited for Community Guidelines**

[#14]

Hi Imran, 

Thank you for your patience as we looked into this further. Please know that the team will still review the testimonial request you have submitted. 

Hopefully, you'll receive a positive response to your request. 

[#15]

Hi,

I wish to state that I recently asked an ex-client (**Edited for Community Guidelines** 
) to leave me a testimonial using Upwork's 'Request a Testimonial' section on the profile. I had worked for her and made many designs earlier last few years. She said that she had left a testimonial for me, after receiving the link in her email. And, I could see that the 'Testimonial request' was pending, awaiting approval from Upwork's moderators.

But, I got an email today stating that the Testimonial Request was not approved, without a valid reason. May I know why it wasn't approved? Did she write something wrong?

I would also like to know if I can send her another Testimonial request.

Many thanks!

Ankur

[#16]

Hi Ankur,

Thanks for your question. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.

[#17]

Hello,

I did request a testimonial from a past client. Initially, the request showed pending on my profile but around 5 days later, it disappeared. Nothing was showing. I wasn't notified about the status of the testimonial request. Please, what could be the reason for this?

Please, kindly help me.

[#18]

Hi Moshood,

Thank you for reaching out to us. I checked and it looks like you already created a support ticket regarding your concern. It seems that one of our agents already followed up with you to assist you further. 

Please consider following up on the ticket so that our team can assist you further.

[#19]

Testimonials from customers do not appear on the page 😞

Hello! I don't understand what the problem is. For the second time in a row, feedback from customers outside of UpWork disappears from the page during the moderation process. What's wrong? Customers write in their own words.  Does it ever happen that reviews don't pass moderation? I'm fighting for every review, and here is such a failure

[#20]

Hi Inna,

Just to confirm, did you mean that the testimonial section is not showing on your end or your testimonial was not approved? Thank you.

[#21]

Hi there! I submitted a testimonial request to my client yesterday, but today he told me he couldn’t find any email from Upwork.

I’d love to have his testimonial, he was one of the best clients I’ve have.

Please help me !

Alex G

[#22]

Hi Alexandre,

Just to confirm did your client check their spam and junk folders? Thank you.

[#23]

To Be honest, I have no idea...I told him to check the spam box, but he didn’t confirm anything.

thanks! 

[#24]

Is there any possibility to resend the email to the client? 

Thank you,

Alex 

[#25]

Hi Alex,

Our team member has already reached out to you with a request for more information. They'll assist you directly with resending the testimonial request.

[#26]

Thank you!