Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Jun 2, 2020 12:26:00 AM by Ali R
Hi, thanks for the reply. I tried clearing my cache already as well as using a different browser. And of course I entered all of the personal details of the client (that was just for the purpose of the screenshot).
Jun 2, 2020 12:38:33 AM by Goran V
Thank you for the confirmation, Ali.
Our team will reach out to you via ticket as soon as possible and will assist you further.
Jul 20, 2020 11:52:23 AM by Ashley K
Hi,
I have the same problem. I tried to reach out to support but I haven't heard back. Please contact me with more information.
Thank you
Jul 20, 2020 12:19:32 PM by Radjesh T
Hi all
I am facing the same issue when I enter Linkedin profile to request testimonials. The error I am getting is 'Invalid Linkedin profile'
I paste it in the requested format, copy paste from Linked as https://www.linkedin.com/in/name/
This gives me error message
Pleae help
Jul 20, 2020 12:26:22 PM by Bojan S
Thank you for reaching out to us, Radjesh and Ashley.
One of our team members will reach out to you directly via a support ticket to assist you with your concerns.
Jul 20, 2020 01:13:48 PM by Patrick S
Hello,
I'm having the same problem.
Is there a fix for this yet? I really need to get my client's reviews up.
Thanks!
Jul 20, 2020 02:21:07 PM by Bojan S
Hi Patrick,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Aug 13, 2020 01:06:58 AM by Diamaka A
Aug 13, 2020 01:32:32 AM by Goran V
Hi Diamaka,
Please try clearing your cache and cookies or logging in with another browser to send your request. If you`re still experiencing the same problem after this, let me know here. Thank you.
Dec 4, 2020 06:56:36 AM by Luigi G
Hi there! How are you? I'm having the same issue. Also, is there a way to request testimonials from external clients who doesn't have Linked In profiles? Many of my external clients that can recommend my job actually don't have Linked In accounts, and I wonder how do I do to hand them request for reviewing me here on Upwork? Thanks in advance!
Dec 4, 2020 07:59:31 AM by Bojan S
Hi Luigi,
Currently, this feature is only available to clients who have a LinkedIn account.
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists and share more information about it.
Thank you.
Jan 1, 2021 11:36:10 PM by Uche A
Was the issue resolved ? I am expirencing the poroblem. Maybe you can direct me as to how I can go about it. Thank you
Jan 2, 2021 01:26:04 AM by AleksandarD A
Hi Uche,
Could you please send me a private message with the LinkedIn profile you are trying to use in the form so that I can check and assist you further?
Thank you.
Oct 3, 2020 06:37:33 AM by Ahmed S
Oct 3, 2020 10:40:50 AM by Nikola S
Hi Ahmed,
Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!
Jul 20, 2020 02:16:52 PM by Awele O
I have the same issue. I have also tried the aforementioned solutions like using a different browser, clearing cache and cookies but the problem still persists. It seems like a form validation error because I input the correct format.
Jul 20, 2020 02:23:25 PM by Bojan S
HI Awele,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your concern.
Jul 20, 2020 02:28:48 PM by Kyle B
I'm having this problem too, can someone reach out to me to help me solve it? Need these references.
Jul 20, 2020 03:04:32 PM by Bojan S
Thank you for reaching out to us, Kyle.
One of our team members will reach out to you directly via a support ticket to assist you with your concern.
Jul 20, 2020 02:23:34 PM by Kyle B
Hey there, I'm trying to send a testimonial to a previous client of mine. Upon inserting their linkedin page, the button does not accept the link. I've tested the link multiple times and it works. What am I missing?
Jul 22, 2020 04:35:13 PM by Kyle B
Jul 21, 2020 03:41:50 PM by Stefanie S
I am also having the same problem. no matter what I do, the form will not accept the linkedin hyperlink... please help!
Jul 21, 2020 06:38:46 PM by Joanne P
Hi Stefanie,
I escalated your concern to the team, and one of our agents will reach out and assist you directly via ticket. Thank you.
Jul 21, 2020 08:12:15 PM Edited Jul 21, 2020 08:12:58 PM by Hanzel l
I am also having the same problem same like stefanie no matter what I do, the form will not accept the LinkedIn hyperlink... please help!
Jul 21, 2020 10:54:22 PM by Joanne P
Hi Hanzel,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 21, 2020 11:55:45 PM by Mark louise S
same issue I CANNOT ADD THE LINKEDIN URL OF THE PERSON I AM REQUESTING THE TESTIMONY FROM
Jul 21, 2020 11:59:30 PM by Goran V
Hi Mark,
Our team will reach out to you via ticket as well and will assist you further as soon as possible. Thank you.
Jul 22, 2020 06:01:47 AM by Althea B
https://imgur.com/undefined Hi! I didn't have any issues before but right now, I'm getting the same problem. I was able to add testimonials before without any issues.
Jan 11, 2021 05:38:03 AM by Ben C
I've sent a testimonial to my client, he says he cannot find the testimonial request in his inbox. And now I cannot delete the request. What do I do?
Jan 11, 2021 07:25:47 AM Edited Jan 11, 2021 07:26:10 AM by AleksandarD A
Hi Ben,
Our team went ahead and resent the email to your client. Let us know if you need further help.
Thank you.
Jun 1, 2021 12:50:52 PM by Umar R
I requested a testimonial from a non-Upwork client but he says he didn't get any email from Upwork. Now I can't send the request again. Can you please send it again?
Jan 11, 2021 08:50:26 AM by Ajharul I
I got endorsements from three (3) of my previous clients but on the endorsement section of my profile, it's still showing "Your testimonial request to * is pending". My clients confirmed that they submitted those feedbacks. I'm not sure why those feedbacks are not showing in my profile.
Jan 11, 2021 09:09:39 AM by Bojan S
Hi Ajharul,
While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days.
We truly appreciate your patience through this process!
Jan 12, 2021 03:59:56 AM by Jemima D
Hi, I made a mistake when I filled out the form for non-Upwork testimonials I added my first name and last name instead of theirs, could it be removed?
Jan 12, 2021 04:05:45 AM by Mariam K
Hi Jemima,
As I know - that's one of the most popular chats for testimonial discussion.
Hope you will find help there.
All the best,
Mariam
Jan 12, 2021 07:34:29 AM Edited Jan 12, 2021 07:34:50 AM by AleksandarD A
Hi Jemima,
I checked with the team and the testimonial request was canceled. You should be able to resend it now. Let us know if you need further assistance.
Thank you.
Jan 13, 2021 11:21:48 AM by Chopal R
I have sent a testimonial request to one of my clients. And he said he had done it perfectly. But why it is in pending in my profile. I cannot find out the issue. Would you please help me?
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