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Edited to correct information:
I am sorry for the confusion in my original post. Please know that I shared your report with our team and they have sent a new testimonial request to your client. Please let us know if you need our further assistance.
Hello, my beautiful freelancers!
A few days ago, I've asked one of my oldest regular clients to leave me a testimonial on my UpWork profile.
He happily complied but after getting it approved, his photo is not showing. Initially, I thought the servers were updating and after a few hours it would've been displayed but nothing happened even after days.
It's my first time getting a testimonial on UpWork as I'm fairly new to the platform. My client assured me he had no option to upload a picture and we both assumed that his LinkedIn profile picture would've been used.
This is my profile: https://www.upwork.com/freelancers/~01e866190470086e03?s=1017484851352699003
Attached a screenshot of how his testimonial appears on my profile.
What can I do to make his photo appear?
**Edited for Community Guidelines**
The photo won't appear next to the testimonial. However, I'll go ahead and share this as feedback with the team for consideration.
I've just set up my Upwork profile, and I've contacted several people to request a testimonial.
However, the first two have come back as rejected, with the following message:
We are writing to inform you that Xxxx’s testimonial was not approved.
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding. You can try requesting another testimonial from a different client.
I'm rather puzzled by this, because I provided valid email addresses and LinkedIn URLs for both.
Obviously, I'm keen to add testimonials to my profile, so I hope you can help.
Thanks very much,
I understand you're disappointed your testimonial request was rejected. We’re committed to doing our best to maintaing the trust and quality of our marketplace. Please know that we do have tools and a system in place to review and check the validity of testimonials. To better ensure the integrity of our review, we do not share the details of our process.