Six days after payment release, payment is still pending??

[64d8828a]

Hello,

This $200 milestone of mine was released on 4th August. It is usually seen that within five days of release of payment it becomes available. But in terms of this milestone I see today being about six days. As of now is pending. What is it for? I want to solve it.

Can you help me with this?

THANKS

**Edited for Community Guidelines**

[759e32fa]

Hi Sunil,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[64d8828a]

I saw yesterday that a customer agent created a new ticket. Trying to solve the problem I have there. But the problem is still not solved. I have not received any response since yesterday.

[AndreaG]

Hi Sunil,

Please know that our team's general response time is 24-48 hours. I can assure you the agent handling your ticket is working on reviewing the case and they will update you as advised. 

[64d8828a]

Hello Andrea ,

I am very disappointed now. Because even after 7 days of opening the ticket I didn't get any solution.
Please help me so that this issue is resolved quickly.
Thanks

[64d8828a]

Hello Annie Jane ,

I am very disappointed now. Because even after 7 days of opening the ticket I didn't get any solution.

**Edited for Community Guidelines**(Upwork Mediation Specialist) sent me this message

"" Hello Sunil,I hope this message finds you well. I understand that you're following up on the released escrow for Contract ID # 31013101. Upon checking, your client filed a chargeback which explains the pending payment.

In the meantime we will allow the chargeback process to continue and you will be contacted by our Chargeback Team should further action be needed on your part.""

 I have asked about these and so far I have not received any reply.Please help me so that this issue is resolved quickly.

Thanks

[502b9990]

Hello Andrea

I've an open ticket with upwork support since monday regarding a bug on my profile but its been almost 4 days that nobody responded or fixed the issue i've mentioned. I read upwork agents will take 24-48hours for responding to an issue but its been almost 90+hours, Please review the ticket here Request #36354169

[AndreaG]

Hi Muhammad,

I can see you were able to follow up on your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.