Some of your services are temporarily on hold

[muhammad_nabil96]

Hi,my name is Muhammad Nabil Ibrahim and I have recently verified my account through my national ID card and a video call with Miss Maya and accordingly was assigned an identity verified badge. Then after the first milestone of the project I am working on was released, I was notified that some of the services are temporarily on hold since I need to verify my identity!! and now it asks me for a visa or passport and does not show the 'other' option that allowed me to use my national ID the first time. I actually do not have a passport or a bank statement in English. I have a national ID in Arabic (which shows my photo, name in arabic and dateof birth) and prepaid master card and another debit master card (of course none of which has my photo or date of birth on; only the card number and expiry date) I am wondering what is to be done and need help to get things back to normal

[BojanS]

Hi Muhammad,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.