Submit Work for Payment button is not working

[#1]

Hello! I am facing a problem with submit work for payment button. It does not working. Never had that problem before.

Thanks in advance,
Ana

[#2]

Is the milestone funded?

[#3]

Yes it is. It does not want to load that page for any contract. When I click Submit Work for Payment, display becomes bright because it is loading (for forever).

I am very close to become a Top Rated, I guess I have to verify identity or something like that. I verified ID few months ago, so it will probably be a video verification (?)  I concluded this based on reading other freelancer's similar experiences.
In that case I guess someone from the UW  community center should contact me. I would really like to solve this problem, as I have few active contracts and narrow deadlines to submit the work. 

What email should I write to while waiting for an official response here or freelancer's help?

Ana 

[#4]

Hi Ana,

Thank you for your message. I am sorry to hear about the trouble while trying to submit your work on the contract. I am unable to replicate any issue while using this feature. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser or computer. Feel free to message us if problems persist.

Thank you.

Pradeep

[#5]

Hi Pradeep,

thank you but still nothing changes. Who I should contact for this issue, what should I do?

Thank you, 
Ana

[#6 · Accepted solution]

Hello Ana,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[#7]

Thank you so much. I hope this will be solved soon.

Ana