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Community Member

Temporarily Hold

Hi, Upwork.

I am posting message here because my account is temporarily hold.

Yesterday I had video verification, but several hours ago, I got mail that I need to have a video chat again.

And my account is temporarily hold right now so that I cannot send proposal anymore.


Community Manager
Community Manager

Hi Stepan,


Thanks for reaching out to us. I followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully review your account and respond accordingly. You will be notified of their response.


Thank you.

~ Aleksandar

Hi, Aleksandar

I got mail that I need to book time for another video chat with supporters so I selected appropriate time(2019/12/24 5:00pm Moscow).

Can you let me know when I got mail with video chat link?



Hi Stepan,


I can see that you have already followed up on your ticket with number 27390870. Our team will assist you further directly on your ticket. If you have any additional questions feel free to follow up on your ticket, thank you.

~ Goran
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