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Temporary account hold for video verification

Community Guru
John K Member Since: Feb 17, 2015
1 of 10

I received a notifcation today from Upwork Help Center that my account is temporarily on hold until I can join them for a video call NEXT WEEK. I understand Upwork needing to re-verify identity from time to time, but why is there such a long delay between the notice and the video call?

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"No good deed goes unpunished." -- Clare Boothe Luce
Community Guru
Rene K Member Since: Jul 10, 2014
2 of 10

And what effect does a temporary hold produces on an account? 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Joseph C Member Since: Jan 22, 2016
3 of 10

Be sure it doesn't mean that you are not going to get paid on the normal schedule.

Joseph M. C. ,P.C., CPA/ABV
Community Guru
John K Member Since: Feb 17, 2015
4 of 10

Rene K wrote:

And what effect does a temporary hold produces on an account? 


The notification stated I would be unable to send proposals or edit my profile picture, but I would like to know if those are the only limitations on my account.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Community Guru
Tonya P Member Since: Nov 26, 2015
5 of 10

Wow. The whole account hold thing is getting out of hand. 

Community Guru
Rene K Member Since: Jul 10, 2014
6 of 10

Well that they randomly verify accounts, even the ones that have already been verified in the past is a good practice: indeed, some idjits are actually selling their verified accounts.

 

Also the fact that they put an hold on suspicious accounts is totally fine.

 

But preventing people from applying while the verification is just part of a random measure of safety, as I believe it is the case with John, is not acceptable. 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
John K Member Since: Feb 17, 2015
7 of 10

I'm very worried as a matter of fact, because I just finished verification, but when I was asked for my email address, I wasn't given time to explain that the notification I received was sent to my original email address, whereas I believed my profile currently has a newer email address, and soon as the call finished, I checked it, and as I feared, my profile has a different email address, but I only had time to give the old email address.

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"No good deed goes unpunished." -- Clare Boothe Luce
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
BEST ANSWER
8 of 10

Hi John,

 

When a user is required to complete video verification they are asked to do it within one week. You don't have to wait a week to verify and I see that you've already chatted with one of our agents.

I also appreciate your understanding of the need to occasionally re-verify accounts. Indeed, some people sell their accounts and that undermines all the legitimate freelancers who put in hard and honest work to build a solid portfolio and reputation on Upwork. So we have to take this step.

A request to verify doesn't prevent freelancers from working on their contracts and withdrawing their funds.

~ Valeria
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Community Guru
John K Member Since: Feb 17, 2015
9 of 10

Just to clarify what I first wrote, I was instructed to join a video call "within the next week". I misunderstood that to mean the call would be next week. Perhaps the notification could be rephrased as "within the next 7 days", to prevent a similar misunderstanding.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 10

Thank you for your feedback, John. I have shared it with the team so that it can be considered. 


-Avery
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