May 12, 2022 01:45:50 PM Edited Jun 6, 2022 02:29:41 PM by Andrea G
Hi, I am new to UpWork, and honoured and happy to be part of this community.
I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork... So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...
Thanks in advance,
Kind regards,
Solved! Go to Solution.
May 12, 2022 03:20:34 PM by Arjay M
Hi Tomoe,
We appreciate you reaching out and welcome to Upwork! We know how important it is for you, as a freelancer, to put your best foot forward with potential clients. That’s why we support testimonials, a way to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients! When you’ve done a great job, this is a quick, simple way to showcase it, right on your Upwork profile. Please follow these instructions on how to request a testimonial:
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. We wish you the best of luck!
Sep 20, 2022 05:55:28 AM by Laura G
Hi,
The section seems to be back now. So maybe just a temporary glitch. Thanks for your advice, I'll keep that in mind for the future.
Oct 1, 2022 03:35:01 PM by Ken S
Hi, back when testimonials first came out in 2020 I hit the limit of 20 testimonial requests. It's been over two years and I can not delete the ones that did not respond and I can not add a new testimonial request from a recent client. Is there a way to delete very old requests to make space for new ones?
Oct 10, 2022 07:48:01 PM by Ahmed E
Hello,
I am trying to request a testimonial and filled all the info correctly but getting error "invalid LinkedIn Profile".
I tried different ways and still getting the error.
Please advise. Thanks!
Oct 10, 2022 09:32:50 PM by Avery O
Hi Ahmed,
Could you please confirm if you tried clearing your browser's cookies or used a different browser to see if the issue persists? Your client will need to have a LinkedIn profile, and you will need to add their LinkedIn profile link to submit a request. Please note that we cannot accept links to company profile pages.
Oct 11, 2022 07:31:54 PM by Ahmed E
Hi Avery,
Yes, i cleared the browers' cookies AND used differed brower but the issue still present. In fact, the issue is with two different clients. It's all regarding thier Linkedin profiles (Not links to company pages).
Oct 11, 2022 08:43:55 PM by Joanne P
Hi Ahmed,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Nov 2, 2022 01:28:49 PM by Kosala S
To : The Support Staff.
Hello,
I am Kosala Sandirigama, a keen participant in Upwork.
While updating my profiles, I noted there is an area titled "Requesting a Client Testimonial" wherein
participants can showcase skills and successes from clients outside of Upwork.
I am a person who has finished full-time work with employers and wanted to join Upwork. I have good
testimonials from each and every employer in the past and would like to know whether I can attach
those to my profile pages as I cannot request new ones from each of those. If it is possible, please let
me know in which area I can attach those.
Appreciate your early response pls.
Thanks & Regards,
Kosala S.
Nov 2, 2022 04:40:46 PM by Arjay M
Hi Kosala,
We appreciate you reaching out and welcome to Upwork! We know how important it is for you, as a freelancer, to put your best foot forward with potential clients. That’s why we support testimonials, a way to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients! When you’ve done a great job, this is a quick, simple way to showcase it, right on your Upwork profile. Please follow these instructions on how to request a testimonial:
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. We wish you the best of luck!
Nov 2, 2022 06:25:12 PM by Kosala S
Hi Arjay,
Thank you so much for getting back to me regarding my need to upload testimonials.
What I meant was whether there is a way to upload my hard copy service certificates (testimonials) as scanned soft copies instead of reconnecting with each and every employer to do some additional work after my leaving their employment.
I fully understand what you have suggested and endeavor to do once that way. In case of not responding by any employer,
let's see another alternative.
Anyway, thank you once again for the assistance you offered to me very early.
Regards,
Kosala
Nov 2, 2022 08:02:37 PM by Arjay M
Hi Kosala,
Thank you for clarifying this. You can definitely add Certifications to your profile. It is a great way to show clients what you are able to do and find well-matched opportunities. Feel free to check this article for you to be more acquainted with how the procedures work. I hope this helps.
Nov 7, 2022 06:47:31 AM by Kosala S
Hi Arjay,
Thanks a lot for your clarification. I will follow up the update you have suggested.
Rgds,
Kosala
Nov 21, 2022 08:29:54 AM by Asif R
Hi, I have sent a testimonial request to my client for feedback here. But Client says, he didn't receive any email from Upwork. Its almost five days, Can anyone help me here
Nov 22, 2022 11:13:18 AM by Alex P
With the way Upwork works, we generally know very little about our clients beyond their username and location. I've been told in the past and have had messages stating not to share emails with clients, as I guess Upwork wants us to stay on site and not communicate with clients outside of the site.
So if I want to request a client testimonial, how am I expected to know their LinkedIn profile and email address?
Why isn't there a way for us to request a testimonial from the client profile on Upwork? A way to select from our recent contracts and choose which client to request a testimonial from?
How can we be expected to know so much information about our clients when by definition Upwork doesn't give us or allow us to get information about our clients?
Nov 22, 2022 12:37:47 PM by Julie J
Testimonials are a way to highlight work you’ve done outside of Upwork so they are not intended for your Upwork clients.
Nov 22, 2022 01:01:06 PM by Arjay M
Hi Alex,
We know many freelancers have worked with clients outside of Upwork and we want to give them an opportunity to showcase that on Upwork by getting Testimonials from these clients. You can request Testimonials from the clients you worked with outside of Upwork or on other platforms.
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. for the time being, you may want to visit this help article to learn more about how Testimonials work.
Feb 13, 2024 04:35:35 AM by Emma D
Hi Arjay - is there a way to request a testimonial for someone who is no longer on LinkedIn - one of the key people I worked for has retired and no longer has a LinkedIn profile.
Emma
Feb 13, 2024 01:38:06 PM by Luiggi R
Hello Emma,
I'm afraid it won't be possible. The client needs a LinkedIn profile for you to submit your Testimonial request to them.
Nov 24, 2022 11:22:23 AM by Samia A
I requested a testimonial from a client from outside Upwork. She misspelled my name at one point. Is there a way i can fix just my name?
Dec 19, 2022 06:57:53 AM by Emtiaj Jahan I
Hi Tomoe,
I send a request for a testimonial from Upwork. It's going to be about two months but as yet showing " Your testimonial request is awaiting Al-'s response". My client confirm he was sent what I require. And another one is pending. I know Upwork is best platform.
Please solve my problem.
Best Regards
Emtiaj Jahan Isha
Jan 27, 2023 12:14:35 PM by Marc S
I have requested a testimonial from a non-Upwork client. He has asked me to resend the request because he created a new LinkedIn Profile. It's not letting me resend the request. Can someone help me? THANKS!
Jan 27, 2023 01:09:06 PM by Arjay M
Hi Marc,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 26, 2023 03:52:06 AM by Amitkumar P
Hello Upwork Support.
I need help with following.
I requested client for a testimonial. My client was writing testimonial, and it was incomplete. But still somehow the page got refreshed and it was submitted. So, can my client has access to edit the testimonial which was already submitted?
Thanks in advance for any help.
Regards,
Amit
Jan 30, 2023 04:19:13 AM Edited Jan 30, 2023 04:19:48 AM by Amitkumar P
Hii Pradeep,
Thank for creating a ticket but I am not able to access that ticket OR I am unable to access that ticket under my requests page. Kindly help.
Thanks!
Feb 8, 2023 02:05:35 PM by Teale M
Hi all, I see one of my testimonials is pending. However, the co-worker it is coming from is currently unemployed so I had to send it to her personal email. The other's were sent to professional emails but I haven't had anything come through for those yet. From the other threads I read, I am aware I should wait 10 business days prior to expecting any sumbited testimonials to show on my account. I was just concerned this would not clear due to logistics. Thanks in advance, - Teale
Feb 8, 2023 04:37:32 PM by Arjay M
Hi Teale,
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. for the time being, you may want to visit this help article to learn more about how Testimonials work.
Feb 16, 2023 04:37:12 PM by Teale M
Thanks, I can see the testimonial in question on my profile now. Is doesn't look like gmail was an issue afterall. Thank you.
Feb 26, 2023 01:03:04 AM by Daanish Z
One of my clients has submitted a testimony for me, but it still shows as pending, how long it will take to reflect in my profile? 😞
Feb 26, 2023 03:13:47 AM by Annie Jane B
Hi Daanish,
Thank you for reaching out to us. Please note that it takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile.
Mar 3, 2023 05:25:06 PM by Daanish Z
Hey Moderator Annie Jane B - Its been more than 5 days now, still my testimonies are under review,,could you please confirm when they will get approved????
Mar 3, 2023 07:58:33 PM by Arjay M
Hi Daanish,
Arjay here stepping in for Annie Jane. I can see that your Testimonial request has been sent and is now on Pending status. As Annie Jane mentioned, it takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. We'll email you as soon as your testimonial is approved.
Mar 6, 2023 02:02:37 AM by Pradeep H
Hi Daanish,
The testimonial will be reviewed within 10 days from the date the CL submits their testimonial.
Thank you,
Pradeep
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