May 12, 2022 01:45:50 PM Edited Jun 6, 2022 02:29:41 PM by Andrea G
Hi, I am new to UpWork, and honoured and happy to be part of this community.
I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork... So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...
Thanks in advance,
Kind regards,
Solved! Go to Solution.
May 12, 2022 03:20:34 PM by Arjay M
Hi Tomoe,
We appreciate you reaching out and welcome to Upwork! We know how important it is for you, as a freelancer, to put your best foot forward with potential clients. That’s why we support testimonials, a way to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients! When you’ve done a great job, this is a quick, simple way to showcase it, right on your Upwork profile. Please follow these instructions on how to request a testimonial:
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. We wish you the best of luck!
Jun 8, 2022 07:44:12 PM by Joanne P
Hi Karla,
Clients need to have a LinkedIn profile so that they can share their testimonials.
Jun 10, 2022 12:59:42 PM Edited Jun 10, 2022 01:53:43 PM by Eddie K
I am trying to update my profile and within the profile there is a section that allows you to send a request to the client asking them to provide a short testimonial. However, one of the fields is required to enter the client's LinkedIn info. However, the client does not have an account with LinkedIn. Since I cannot request a review, what do you do? What's the alternative other than give a client 5 start rating when the job is complete only that they did not respond?
Jun 10, 2022 02:04:48 PM by Arjay M
Hi Eddie,
Thank you for your message. Please note that your client needs to have a LinkedIn profile. They are required to have a LinkedIn account for their testimonials to get approved. The Work History section of your profile reflects your experience with Upwork clients and the Testimonials section is intended to reflect your experience with clients outside of Upwork. That said, you have the option to request testimonials from clients you've worked with on Upwork. You can check this help article to be more acquainted with how the procedures work.
Jun 10, 2022 03:49:52 PM by Eddie K
Thank you Arjay. Unfortunately, none of those cliets have LinkedIn. A tad off topic but since you are using LinkedIn to verify such client testimonial request, I wonder why you do provide LinkedIN social options for freelancers profile settings? Am I missing something?
Jun 10, 2022 04:49:08 PM by Arjay M
Hi Eddie,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. Having a LinkedIn profile is one of the requirements from your client for the testimonials to be approved. We have tools and a system in place to review and check the validity of the testimonials. To better ensure the integrity of our review, we do not share the details of our process. Thank you for understanding.
Jun 15, 2022 05:13:58 AM by Famurewa T
Hello, Arjay,
My past freelancing experience and policies don't give me much access to their LinkedIn profiles. I later got one and followed all the steps to request a client testimonial. I'm still working with the client in the long term. But the testimonial got rejected because it wasn't valid enough. I have all proofs and evidence to show our past projects together, when it starts, and how far we have gone. Could you please help open a request to share proofs?
Thanks!
Taofeek
Jun 15, 2022 08:13:04 AM by NikolaS N
Hi Famurewa,
Thank you for reaching out to us. I shared your concern with our team and one of our agents already reached out to you directly via email to assist you further.
Jun 15, 2022 04:47:29 AM by Desislava S
Hello, I am new to Upwork. Last week I asked my manager for whom I still work sometimes now to write a testimonial about the years I have worked for him. I received an email that it was denied because there is not sufficient evidence that the contact information is valid. I don't understand why this is it, probably it is checked by an Artificial Intelligence since his LinkedIn profile states his company, not his name. Anyways, it is really annoying because I have plenty of evidence that his contact information is valid. I still work for him! And I would really appreciate if someone helps me, and explains to me why this error happens before I ask other of my former clients to send me recommendations. I understand the platform must be secure and honest, but the filtering done is not correct, and I see it happens to other people too. Would be great to receive some human support. Thank you!
Jun 18, 2022 09:55:32 PM by Eyad B
HI,
I've sent a request for testimonial to previous client out of upwork about 3 days ago.
the client has a LinkedIn account and everything is in place. However, until now he didn't receive any email from Upwork!
He even checked his spam folder and any filters that might be blocking. and still nothing!!
It seems that Upwork didn't send an email to begin with.
Can you please help fix this issue
Thanks in advance,
Jun 19, 2022 12:44:57 AM by Pradeep H
Hi Eyad,
Thank you for your message. Could ask the client to search again for the words “has requested a reference” in their inbox to see if it went to their spam folder? Feel free to message us if you need further assistance.
Thank you,
Pradeep
Jun 19, 2022 01:37:46 AM by Eyad B
Hi Pardeep,
I asked the client to check as you mentioned. And still nothing is there!!
he checked his email inside out and, up and down.
and NO message was received!
Jun 19, 2022 05:06:19 AM by Annie Jane B
Hi Eyad,
I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 20, 2022 09:05:21 PM by Shahid H
Hi, I had made a testimonial request on Mar 03 2022 but it is still showing in pending I want to remove it please assist in this regard. Thanks!
Jun 20, 2022 11:09:14 PM by Annie Jane B
Hi Shahid,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 7, 2022 09:43:52 AM by Yeasin A
I submitted a request for a testimonial for my client but the email was not correct. Can I remove it and send a new request so my client can write the review?
Thanks In advance for help me
Jul 7, 2022 11:00:00 AM by Andrea G
Hi Yeasin,
We'll have someone from our team reach out to you via support ticket in order to assist you.
Jul 31, 2022 02:47:45 AM by Imad U
Hello! I did something recently and I am stressed about my new Upwork Profile.
1. After completing my first job. I asked for a testimonial from my client.
2. I asked for a LinkedIn profile link too from my client.
Is it valid according to Upwork policy? If not what is the solution?
Jul 31, 2022 06:51:40 AM by Annie Jane B
Hi Imad,
Thank you for reaching out to us. Testimonials are a way to highlight the awesome work you’ve done outside of Upwork straight from your clients. You can read more about this here.
Your clients in Upwork can just leave feedback for you after you've finished working on their project. You can learn more about this here and here.
Aug 11, 2022 01:57:30 AM by Muhammad Junaid K
Hi Goran,
Can we again request a testimonial from the same client if the previous testimonial has mistakes in it?
Aug 11, 2022 08:32:06 PM by Pradeep H
Hi Muhammad,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Aug 15, 2022 04:45:05 AM by Aqsa M
The client's LinkedIn profile link isn't working to get testimonials.
Please help
Aug 15, 2022 06:26:52 AM by Andrea G
Hi Aqsa,
Could you please try using one of the following link formats when adding your client's profile link?
- https://www.linkedin.com/in/company/CLNAME
- https://www.linkedin.com/in/CLNAME
- http://www.linkedin.com/in/company/CLNAME
- http://www.linkedin.com/in/CLNAME
If that doesn't help could you please share more details about the error you're experiencing?
Aug 29, 2022 07:46:10 AM by Ananth H
Hi,
I had requested one of my clients outside Upwork for a Testimonial. He has provided the testimonial but it is pending for approval since last one week.
Just wanted to check by when I can expect it to be approved.
Thank you.
Sep 2, 2022 08:25:08 AM by Sylvester T
My testimonial request has been pending for a few days now. Please advise when will it appear on my profile.
Sep 7, 2022 12:48:22 PM by Muhammad Farjad A
I have requested a client for testimonial and he send it to me but it is still pending. Is there any action required on my side or at his side, please advice.
Sep 7, 2022 01:57:20 PM by Arjay M
Hi Muhammad Farjad,
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. for the time being, you may want to visit this help article to learn more about how Testimonials work.
Sep 8, 2022 03:52:27 AM by Asim Ali A
Hi, I am new to UpWork, and honoured and happy to be part of this community.
I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork... So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...
I give you testimonials you also give me please
Thank you in advance
Sep 8, 2022 09:55:04 PM by Pradeep H
Hi Asim,
Thank you for your message. We know many freelancers have worked with clients outside of Upwork and we want to give them an opportunity to showcase that on Upwork by getting Testimonials from these clients. You can request Testimonials from the clients you worked with outside of Upwork or on the other platforms. We do have tools and a system in place to review and check the validity of the testimonials. So, requesting a fake Testimonial will lead to sanction on your Upwork account for violating Upwork TOS.
Thank you,
Pradeep
Sep 10, 2022 04:16:50 AM by Oluwatosin G
I worked for a client. Upwork said I could request testimonial via LinkedIn. She wrote the testimonial and ever since then it has been on pending. Why?
Sep 10, 2022 09:36:07 AM by Annie Jane B
Hi Oluwatosin,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Sep 12, 2022 12:32:08 AM by Iqra A
Hi,
I need help, I am new to this platform as a freelancer however I was providing services related my niche on other social media accounts.
I have a client for testimonial but he don't know how to reply on my testimonial request. Kindly help me and guide me how can assist him so that he can submit his testimonial on my profile?
Looking forward to hearing from you!
Regards,
Iqra
Sep 12, 2022 02:54:07 AM by Pradeep H
Hi Iqra,
Thank you for your message. You need to provide your client's Linkedin profile while submitting a Testimonial request. Once the request is submitted by you, an email will be sent to the client at the email address provided by you with instructions on how to submit a testimonial. Check out this help page for more information. Feel free to reach us if you need further assistance.
Thank you,
Pradeep
Sep 14, 2022 10:44:31 PM by Sagar N
In last week I've requested for testimonials to 10 previous client and some of them has responded and their testimonials were visible in my profile as well but all of a sudden no testimonials are visible in my profile at the moment, what could be the issue?
Oct 5, 2022 09:31:49 PM by Sagar N
Right now the issue is solved but no one has reach out to me with support ticket, seems like it was glitch from Upwork
Oct 6, 2022 03:16:12 AM by Pradeep H
Hi Sagar,
Thank you for your message. Glad to hear that the issue is already resolved and I am sorry to hear that you did not receive a response from the team. I will share your feedback with the relevant team.
Thank you,
Pradeep
Sep 19, 2022 01:49:54 AM by Laura G
I no longer have the testimonial section as part of my the editable my profile page. I can see testimonials written for me previously in the public view, but I cannot request testimonials, nor see the status of those that I have requested (I know I should have one pending). Looking for any advice on how to get the section back please.
Thanks in advance
Laura
Sep 19, 2022 12:45:25 PM by Pradeep H
Hi Laura,
I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.
Thank you,
Pradeep
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