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Re: The money I made is no longer listed in my balance..?

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Active Member
Carrie S Member Since: Apr 28, 2020
1 of 4

I made my first $65!  So I added my bank account...and now it says my balance is $0!  Where did my money go?

Also, can I not withdraw money until I've made $100?  I'm confused.  And worried my money is gone.

Thank you!

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

Carrie S wrote:

I made my first $65!  So I added my bank account...and now it says my balance is $0!  Where did my money go?


 

Take a look at (and familiarize yourself with) your "Reports Overview" page. Everything you need to or could possibly want to know can be accessed from there!

 

"Where is my money?""Where is my money?"

 


Carrie S wrote:

Also, can I not withdraw money until I've made $100?  I'm confused. 


Of course you can! Once your funds appear under your "Available" tab you can just withdraw them any time you like. There will be a "Get Paid Now" button.

 


Carrie S wrote:

And worried my money is gone.


It's not "gone"

Community Guru
Christine A Member Since: May 4, 2016
3 of 4
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Carrie,

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). That means they are currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details. During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

 

Thank you!


~ Bojan
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