May 1, 2020 10:38:24 AM by Carrie S
I made my first $65! So I added my bank account...and now it says my balance is $0! Where did my money go?
Also, can I not withdraw money until I've made $100? I'm confused. And worried my money is gone.
Thank you!
May 1, 2020 10:57:39 AM by Petra R
Carrie S wrote:I made my first $65! So I added my bank account...and now it says my balance is $0! Where did my money go?
Take a look at (and familiarize yourself with) your "Reports Overview" page. Everything you need to or could possibly want to know can be accessed from there!
Carrie S wrote:Also, can I not withdraw money until I've made $100? I'm confused.
Of course you can! Once your funds appear under your "Available" tab you can just withdraw them any time you like. There will be a "Get Paid Now" button.
Carrie S wrote:And worried my money is gone.
It's not "gone"
May 1, 2020 10:58:26 AM by Christine A
Your money didn't disappear, you just need to do some reading.
May 1, 2020 11:09:37 AM by Bojan S
Hi Carrie,
When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). That means they are currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details. During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.
Thank you!
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