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Wang's avatar
Wang C Community Member

There was an error loading this page: error [6496822e28bb2181-DUS].

My projects site webpage opens and displays an error. There was an error loading this page: error [6496822e28bb2181-DUS]. Help me please.https://www.upwork.com/services/product/art-pattern-logo-illustrator-vector-conversion-1383796482613... 

 

Thanks

Zhuo

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hello Zhuo,

 

Thank you for your message. I checked and the page is loading fine here. Could you please try loading the page again after clearing Cookies and Cache on your browser? You can also try using a different browser to check if the problem persists.

 

Thank you

Pradeep H.

 

 

View solution in original post

46 REPLIES 46
Jamie's avatar
Jamie N Community Member

Hi, supporter,

When I tried to add the billing method I got the same error message: "There was an error loading this page: error [725922419e2c3c46-SEA, 725922419e2c3c46-SEA]. Contact Upwork Support for more information."

Best regards,

Jamie

Nikola's avatar
Nikola S Moderator

Hi Jamie,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Jhesa Kim's avatar
Jhesa Kim B Community Member

help I'm having the same problem

There was an error loading this page: error [727d92100c38189b-SEA, 727d92100c38189b-SEA]. Contact Upwork Support for more information.

Joanne's avatar
Joanne P Moderator

Hi Jhesa Kim,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Olatunde-Bada's avatar
Olatunde-Bada S Community Member

IMG_20220803_154208.jpg

Hello,

 I'm having the same problem on the thread.

There was an error loading this page

 

Contact Upwork Support for more information.

 

I was trying to bid for a job

Nikola's avatar
Nikola S Moderator

Hi Olatunde-Bada,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Alina's avatar
Alina Z Community Member

Hi, I'm having the same problem: There was an error loading this page: error [727d92100c38189b-SEA, 727d92100c38189b-SEA]. Contact Upwork Support for more information.

Can you please open a ticket for me?

Pradeep's avatar
Pradeep H Moderator

Hi Alina,

 

Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.

 

Thank you,

Pradeep

Rocio's avatar
Rocio G Community Member

I'm having the same issue when I try to modify my skills in my profile.

Please I need help!

Pradeep's avatar
Pradeep H Moderator

Hi Rocio,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Michael's avatar
Michael S Community Member

I'm encountering this issue whilst trying to complete tasks for an offer. 

I've cleared all caches and cookies. I've also used different browsers and browsing modes (incognito, etc.) to no avail. 

I have a limited window to accept this offer, and this error is hindering it. Any assistance would be greatly appreciated. 

Arjay's avatar
Arjay M Retired Team Member

Hi Michael,

 

Thank you for reaching out to us and reporting this. I took a closer look at your account and I can't seem to find any offer from a client. However, I've checked your Messages and found the conversation for the potential client you're referring to. 

 

Firstly, I would like to let you know that sharing contact information before a contract has started is against Upwork's Terms of Service and that all communications prior to the contract starting must take place on Upwork. Most importantly, any request for free work is not allowed on Upwork, and it is a violation of Upwork's Terms of Service.

 

Could you please confirm which part of the platform you were trying to access when you received this error? If you could share with us a screenshot of what you can see from your end that would be extremely helpful. Looking forward to your response.

 

~ Arjay
Upwork
Umer's avatar
Umer K Community Member

There was an error loading this page: error [7d7cf8200ab221e4-KHI, 7d7cf8200ab221e4-KHI].

I am facing this error kindly resolve it

Arjay's avatar
Arjay M Retired Team Member

Hi Umer,

 

I tried but wasn’t able to replicate the issue you’re describing. Have you tried clearing your browser’s cache and cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

 

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

Looking forward to your confirmation.

 

~ Arjay
Upwork
Christian's avatar
Christian B Community Member

Got the same issue. does it work with cookies? the rest of the website works normal.

 

boaschristian_0-1686126411330.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Christian,

 

Thank you for reaching out to us. I tried but wasn’t able to replicate the issue you’re describing. Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
Christian's avatar
Christian B Community Member

Hi AJ

So cookies clearing didnt work as initally suggested or other browser.

 

- Firefox, Opera, Chrome, Edge

- Firefox (i nearly always use firefox) -  Version 113.0.2 (64-Bit)

- Windows 11 Home for PC - Version 22H2

- extra details - all other contracts work and I can use tracking.

 

boaschristian_0-1686164456659.png

 

Thanks for your help AJ.

 

Haider's avatar
Haider A Community Member

i am facing the same problem on my upwork account could you please guide me how to resolve it

 

the error is

There was an error loading this page: error [8270d53e8facf154-CDG, 8270d53e8facf154-CDG]. Please contact customer support for assistance: support.upwork.com

 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Haider,

 

I tried and can't replicate the issue you're describing. I checked on some project links from your account, and no error occurred. Could you please try clearing your cache and cookies or use a different browser? Let us know if the issue persists with a screenshot of the page from which you're having the error; we'll look further into that for you.

 

~ Arjay
Upwork
Haider's avatar
Haider A Community Member

colud you please ceck screen shot still i am unable to use further my account still restricted, 

 

Nauman's avatar
Nauman A Community Member

There was an error loading this page: error [83468cd4991bd059-KHI, 83468cd4991bd059-KHI]. Please contact customer support for assistance

 

i am getting this error while submitting the purposal 

Nikola's avatar
Nikola S Moderator

Hi Nauman,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
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