Hi Joy,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Sumera,
When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process. You will only get the Top Rated badge when you meet all the criteria listed here.
~ AJ
Hi Haseeb,
I'm sorry to hear your Top Rated eligible weeks are not increasing. Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.
Hi Antonio,
Thank you for your message. Eligible weeks are the ones where you had Rising Talent status or a Job Success Score at 90% or above. Every Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Because of the past 16 weeks, you still have the same total number of eligible ones as last time we checked. Check out this help page for more information.
Thank you,
Pradeep
Hi Antonio,
Should this happen, your eligible weeks will then be reduced to 9. The chart below shows how Top Rated eligibility can change week over week. As a new week is added in the week 1 row, an old week drops off from the week 16 row. Weeks with a JSS of 90% or higher are green, and weeks with a JSS of less than 90% are orange. Weeks with Rising Talent status are also eligible (green).
For example, in the week of 11/14, this freelancer was not Top Rated eligible because they only had 12 of the last 16 weeks at 90% or greater. The next week, 11/21, they became eligible because the most recent week was 90% or greater and pushed the oldest week, an under-90% week, out of the 16-week date range.
~ AJ
Hi Antonio,
Yes, if you maintain your JSS at 90%, eventually your Top Rated Eligible Weeks will increase thus making you eligible to get the Top Rated badge.
~ AJ
Hi Nicole,
Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.
Hi Can,
Thank you for reaching out to us. Looks like the reason why you still haven't received the Top Rated badge, is because there is a non-eligible week within the total number of weeks for your calculation. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Hi Tanveer,
Thank you for your message. I am sorry to hear about the action taken on your financial account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hello Tanveer,
I'm sorry to hear about your account status. I can see that the team has already reached out to you via a support ticket regarding your concern. You can access your support ticket here for more information. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Hi Tanveer,
I apologize for any inconvenience this may have caused. We understand the importance of resolving your issue in a timely manner and we are committed to providing you with the best possible service. Please do not hesitate to respond to the email notification for the closed support ticket sent to your registered email address. This will create a follow-up ticket to communicate with the team directly.
Thank you,
Pradeep
Hi Adeola,
Thank you for reaching out to us. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
~ AJ
Hi Adeola,
Thank you for following up. As Annie shared, In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. The chart below shows how Top Rated eligibility can change week over week. As a new week is added in the week 1 row, an old week drops off from the week 16 row. Weeks with a JSS of 90% or higher are green, and weeks with a JSS of less than 90% are orange. Weeks with Rising Talent status are also eligible (green).
For example, in the week of 11/14, this freelancer was not Top Rated eligible because they only had 12 of the last 16 weeks at 90% or greater. The next week, 11/21, they became eligible because the most recent week was 90% or greater and pushed the oldest week, an under-90% week, out of the 16-week date range.
You can find more information in this help article.
Hi Arslan,
Thank you for reaching out to us. In order to earn and maintain Top Rated status, you must meet the following criteria:
- A current Job Success Score of 90% or higher
- First project on Upwork was more than 90 days ago
- Maintained Rising Talent status or a Job Success Score of at least 90% for at least 13 of the last 16 weeks
- A 100% complete profile (90% for those who brought their profiles over from Elance)
- 12-month earnings of at least $1,000
- Up-to-date availability (if unavailable now, set a date estimate)
- An account in good standing with no recent account holds
- Activity on the platform (proposal, accepted invitation, or earnings) in the past 90 days
Looks like the reason why you still haven't received the Top Rated badge, is because there are non-eligible weeks within the total number of weeks for your calculation. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
~ AJ
Hi Haseeb,
Thank you for your message. Eligible weeks are the ones where you had Rising Talent status or a Job Success Score at 90% or above. Every Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. I checked your My Stats page and noticed that your Eligible weeks have increased to 9 now.
Thank you,
Pradeep
Hi Naseem,
Thank you for reaching out to us. It looks like you've accumulated a block of non-eligible weeks in the past and you'll need to wait for those weeks to fall out of the calculation.
When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
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