Top Rated Plus Badge suddenly disappeared

[klara_28]

Would like to know why. JSS is 100%. No account holds or negative feedback. 

Thank you.

[antonynaude]

same here, I meet all the requirements as far as I know,

[759e32fa]

Hi Antony,

Thank you for reaching out. I checked your account and can still see the Top Rated badge. Please clear your browser cache and cookies then log in again. Let us know if the issue persists.

[759e32fa · Accepted solution]

Hi Klara,

Thank you for reaching out to us. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[klara_28]

Thanks, Annie Jane.