Unable to approve offer

[424377b7]

I received my first job offer that is pending for my approval. When I go to review th contract, the "Approve" option is not clickable but the "Decline" option is. I tried to reach out to the offerer through chat but this error message comes up "Conversation cannot be found". Don´t know what to do. Please help!

[LuiggiR]

Hi Rafael,

I'm sorry you're having trouble accepting this client's offer. If there are any issues with the client's account, the "Accept Offer" button will be grayed out, and you will not be able to accept the offer. It appears that action has been taken on the client's account for a Terms of Service violation. Please take some time to read through this article for more information on how you can stay safe on Upwork.

[isabeli]

Hello, 

Maybe you can restart your computer. I had the same experience couple times.

I hope this helps.