I'm sorry to hear about the trouble you're experiencing with the upload button for identity verification on Upwork. Here are some steps you can take to address this issue:
1. Clear Browser Cache:
Clear the cache and cookies in your browser. Sometimes, stored data can interfere with the functionality of certain website features.
2. Try a Different Browser:
If you haven't already, try using a different browser to see if the issue persists. This can help determine if the problem is specific to a particular browser.
3. Disable Browser Extensions:
Disable any browser extensions you may have installed, as they could potentially interfere with the functionality of the upload button.
4. Check Internet Connection:
Ensure that your internet connection is stable. A slow or unstable connection can sometimes cause issues with website functionality.
5. Use a Different Device:
If possible, try accessing Upwork from a different device to see if the problem persists.
6. Contact Upwork Support:
If none of the above steps resolve the issue, reach out to Upwork Support. Submit a support ticket explaining the problem, attaching the screenshot, and requesting assistance.
7. Mobile App:
If you're using a computer, consider trying the Upwork mobile app as an alternative. Sometimes, different platforms can have varying degrees of compatibility.
Remember, Upwork Support is there to assist with account-related issues, and they can provide more personalized guidance based on the details of your situation. I hope this helps, and that you're able to resolve the upload button issue soon.
