Upwork Service Fee threshold not updated?

[josepha2476]

Hi, I've been on upwork for years now and since the site has updated, my account is still being charged 20% service fee on any jobs I complete and I've made more than the threshhold to be eligable 10%. I'm wondering why I'm still within the 20% threshold if my lifetime earning is over $500. Thanks 

[robin_hyman]

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Joseph A wrote:

Hi, I've been on upwork for years now and since the site has updated, my account is still being charged 20% service fee on any jobs I complete and I've made more than the threshhold to be eligable 10%. I'm wondering why I'm still within the 20% threshold if my lifetime earning is over $500. Thanks 

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It's not 20% of your lifetime earnings over $500.  It is on EACH project.  

* 20% for the first $500 billed with the client

* 10% for lifetime billings with the client between $500.01 and $10,000

* 5% for lifetime billings with the client that exceed $10,000

[josepha2476]

Ok I believe I understant, the job that I'm currently applying to has a budget thats over $500 and this is the first time working with this client so that means I will be charged the 20% fee as a first time billing with the client. Any projects afterwards with the same client will change to 10%-5% if I'm not mistaken?

Thanks

[robin_hyman]

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Joseph A wrote:

Ok I believe I understant, the job that I'm currently applying to has a budget thats over $500 and this is the first time working with this client so that means I will be charged the 20% fee as a first time billing with the client. Any projects afterwards with the same client will change to 10%-5% if I'm not mistaken?

Thanks

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You will be charged the 20% on the first $500.  Same for then next new client and the others after that.  Upwork promotes working on long-term projects with the same client hence the lower fees. 

[josepha2476]

Ok I understand. Thanks.