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Urgent Help

Upwork made a payment to my PayPal today but I'm unable to withdraw from PayPal. I want to make a refund to Upwork and withdraw using another channel.

I need help to work through this successfully, it's my only option now and it's my first Upwork payment.
Retired Team Member
Retired Team Member

Hi Mbam,


If you're having problems with your funds on your PayPal account I would recommend reaching out to their Customer Support directly so that they can assist you further. Thank you.

~ Goran

I did and it seems the most viable option is to make a refund to the sender (Upwork).

If the funds can return to Upwork and reflect in my dashboard soon after, then I'd be happy to settle for it.

I'd really like this to happen, it's my only option like I said. I don't want to lose my earnings.

Hi Mbam,


One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
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