Apr 10, 2019 01:15:20 AM by Sonja A
Hello,
I requested payment and it usually arrives within 10 minutes on my Payoneer card. This time I have been waiting for 60+ minutes.
I've only recieved Upwork's email that my payment is requested, but no emails from Payoneer that they recieved the money (spam/junk checked). Can you please check that everything is ok and that I'll recieve my money today?
Thanks,
Sonja
Solved! Go to Solution.
Apr 10, 2019 01:31:37 AM by Goran V
Hi Sonja,
If you don't receive the confirmation email after 24 hours let us know here and our team will investigate it further. Thank you.
Apr 10, 2019 01:31:37 AM by Goran V
Hi Sonja,
If you don't receive the confirmation email after 24 hours let us know here and our team will investigate it further. Thank you.
Apr 10, 2019 02:45:29 AM by Sonja A
Apr 10, 2019 03:19:53 AM by Goran V
Hi Sonja,
Unfortunately our team can investigate this further after 24 hours, thank you.
Apr 10, 2019 11:25:41 PM by Sonja A
Hello again,
Unfortunatelly, as I was afraid, I didn't recieve my money. Definetely my money left my Upwork account as you took fess and my balance is zero, but somehow hasn't left Upwork.
I would kindly ask you to investigate this case (ASAP) and send my money to my Payoneer account.
Thank you!
Apr 10, 2019 11:33:44 PM by Sonja A
I am so upset because I've read your previous discussion - the same case as mine. Screenshot attached.
Can you please action this immediately?
Apr 10, 2019 11:53:57 PM by Goran V
Hi Sonja,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jun 10, 2021 08:50:56 PM by Muhammad A
Jun 10, 2021 10:33:13 PM by Joanne P
Hi Muhammad,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
May 4, 2022 11:04:45 PM by Precious A
Hello, I've requested payment from Upwork to Payoneer. I only received a mail from Upwork that payment was requested. There was no confirmation from Upwork, neither did I receive any mail from Payoneer
May 5, 2022 12:55:41 AM by Pradeep H
Hi Precious,
Thank you for your message. Your fund withdrawal from Upwork to Payoneer typically takes 48 hours to clear. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Sep 13, 2023 12:36:52 PM Edited Sep 13, 2023 12:38:35 PM by Jude K
Hello good evening,
I completed my first task with a client and the money was released on Sep 11, 2023. I did not, however, set the Payoneer account until a day later, adding the USD since the payment is in US Dollars. I thought the money should've been received by now, but still I have not received any through Payoneer. The Project is ongoing, but I just want to make sure that I receive the payment for the project I completed before moving to a new one. I need assistance with this matter please.
Many thanks
Apr 10, 2019 01:33:06 AM by Anuj B
Hi there! check your Payoneer account, sometimes it takes a 1day for the balance to show up.
Apr 10, 2019 01:41:42 AM Edited Apr 10, 2019 11:27:12 PM by Sonja A
Thank you Anuj, my money hasn't left Upwork yet so it couldn't be shown on my Payoneer account.
Jul 21, 2020 06:45:35 AM by Jeffery O
Jul 21, 2020 07:07:46 AM by Goran V
Hi Jeffery,
Could you please confirm if you have received the confirmation email from Payoneer? If yes, what option did you choose for loading your funds? Thank you.
Jul 21, 2020 08:28:35 AM by Jeffery O
Jul 21, 2020 09:42:41 AM by Bojan S
Hi Jeffery,
We checked and can confirm that a withdrawal you're referring to was successfully processed on our end. Please note that the standard withdrawal time for Payoneer is 24 hours. If the funds are not deposited in your Payoneer account by then, reach back to us and we will assist you further.
Jul 21, 2020 09:46:29 AM by Jeffery O
Jul 21, 2020 10:40:22 AM by Bojan S
Hi Jeffery,
We'll have one of our agents reach out to you via a support ticket to assist you with a trace for your withdrawal.
Thank you for your patience.
Oct 1, 2020 11:30:38 AM by Wesal N
Hello!
this has happened to me aswell today as i withdrew money from upwork to payoneer and i got no email from payoneer so far. and when i asked the upwork agent, he says my payment has been processed but i see nothing in payoneer. what has been the result of this ticket?
Regards,
Oct 1, 2020 11:47:41 AM by Bojan S
Hi Wesal,
I'm sorry to hear your withdrawn earnings still haven't reflected on your account. I checked and can confirm that a withdrawal you're referring to was successfully initiated on our end. Please note that the standard withdrawal time for Payoneer is 24 hours. If the funds are not deposited in your Payoneer account by then, reach back to us and we will assist you further.
Thank you!
Sep 27, 2022 11:20:04 PM by Vision A
Hello Bojan, Hope you're doing well.
I'm a having similar kind of problem which has been discussed in these threads, Upwork had initiated the payment as per the payment schedule, but I didn't receive an amount on my Payoneer Account.
According to the discussion in the upper threads, I waited for 48 hours, but even after 48 hours, I didn't receive anything on my Payoneer Account!
Can you kindly take a look at my matter urgently as its been 2 days and I'm not sure where my payment is!
Sep 28, 2022 02:45:03 AM by Annie Jane B
Hi Vision,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 1, 2020 11:49:05 PM by Joanne P
Hi Jawad,
Please allow up to 24 hours for the withdrawal process to complete. If after 24 hours, the funds are still not reflected in your Payoneer account, please let us know.
Aug 27, 2021 11:55:11 PM by Julio B
Hi, I have the same problem. Received email confirmation from UpWork but transaction is pending on payoneer.. I have been using payoneer for over a year as my withdrawal method and this is the first issue. Help
Aug 28, 2021 12:47:57 AM by Nikola S
Hi Julio,
Thank you for reaching out to us. I checked and can confirm that a withdrawal you're referring to was successful on our end. Please note transfers from Upwork to Payoneer typically take two days to clear. If the funds are not deposited in your Payoneer account by then, reach back to us and we will assist you further.
You can find more information about the Payoneer fees and timing in this help article.
Aug 28, 2021 04:39:41 AM by Julio B
Hi Nikola,
Thank you for your reply.
This is the first time that I have to wait for more than just a couple of hours, I can see that my payment is pending on payoneer, so this means that it has to be cleared by tomorrow?
Aug 28, 2021 06:46:46 AM by Nikola S
Hi Julio,
Yes, you are right. Let us know if your funds do not reflect on your account after the two days since you initiated the withdrawal and we will assist you further.
Aug 29, 2021 09:42:50 AM by Julio B
Hi Nikola,
I have just received my payment, everything went just as you said.
Thank you so much for your help.
Apr 5, 2022 04:30:09 AM by Penelopa S
Hello I transfered a payment from upwork to payoneer on the 31st of Match and I got the first email but I never got the comfirmation mail to recive the payment. And on my payoneer its standing still PENDING. Please help me
Apr 5, 2022 04:27:53 AM by Penelopa S
Hello I've also transfered a payment from Upwork to payoneer on the 31st of Match and I got the first email but I never got the comfirmation mail to recive the payment/ Its 5th of April. Please help me.
Apr 5, 2022 05:36:08 AM by Andrea G
Hi Penelopa,
I checked and can confirm the transaction you're referring to was successful on our end. Since the funds are pending on Payoneer's end, please contact Payoneer customer support directly so they can assist you with applying the funds to your account.
Sep 25, 2022 10:35:31 PM by Kashif I
Hi there, I've similiar issue. I've requested payment from Upwork to Payoneer, even after 24 hours no confirmation email from Payoneer, only recieved Upwork's email that my payment is requested. I want upwork to track my payment.
Sep 26, 2022 12:53:22 AM by Muhammad Adnan R
Hi there,
I'm also facing the same situation today. I have requested payment from Upwork to Payoneer. Usually my payment from upwork shows on payoneer in seconds, but today it has been more than 3 hours and still no email from payoneer to confirm upwork funds.
Sep 26, 2022 01:26:11 AM by Pradeep H
Hi Muhammad,
Thank you for your message. Upwork to Payoneer fund withdrawals typically take two days to clear. If the funds are not deposited in your Payoneer account after 2 days, please reach back to us and we will assist you further.
Thank you,
Pradeep
Dec 19, 2022 03:07:49 AM by Haris K
I have the same problem i "GET PAID NOW" on Dec 11, 2022, but till Dec 19, I didn't receive anything in my Payoneer account. it was my first transaction on Upwork and it's sad. kindly resolve this issue!
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