VAT number declined

[#1]

Hello all. 

My VAT number was declined. I don't know what the issue is.

I submitted it with country code and without. It has been declined twice. If I check it on VIES it is ok. 

The only other thing it could be is that on VIES the name is my company name, but on the W-8BEN I entered my real name (because that's what it says on my tax returns). I will re-submit with the company name and hope that this is it. But please let me know if I miss something. 

With best regards, Annett

I tried with the company name but it doesn't work. I don't know what to do. Please help.

[#2]

Hi Annett,

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.

Thank you for reaching out to us