Thanks for reaching out to us. Occasionally, we ask Upwork users to take this step as part of our efforts to ensure our site continues to be a secure place for Freelancers and Clients to connect and collaborate. Kindly, follow up on your open ticket where you can find the link to start Video verification in order to remove the temporary hold on your account.
You did video verification in 2017.
It is now 2019.
Upwork may ask you to do video verification again, at any time.
This is normal.
You remember how it wasn't a big deal back in 2017? How it was simple to do?
It is still simple.
Upwork may do re-verification because they are trying to keep their platform as high-quality and as safe and as profitable as possible for YOU.
There are scoundrels out there who are trying to buy and sell profiles, which means there coud be fake or fraudulent freelancers who cause problems for clients, and that means less client satisfaction and less money for us as freelancers.
So by participating in multiple video verifications, you are only making Upwork more profitable for yourself.