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Re: Voice and Video chat are not functioning.

Ace Contributor
Mizan M Member Since: Mar 22, 2015
1 of 6

Is there any bug tracking/eporting option on Upwork?
I have just tried to talk with a client over Upwork Voice/Video chat, but it has failed. The vocie and video were not functioning. My browser had appropriate configuration, the chat window had appropriate access over my webcam and audio device.
The window was showing "We could not access your video, so the chat was audio only" - something like that, but voice was not working.
We had to go over Skype to talk.

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 6

Mizan M wrote:

Is there any bug tracking/eporting option on Upwork?
I have just tried to talk with a client over Upwork Voice/Video chat, but it has failed.


I have never managed to make it work (3 or 4 tries) and refuse to try again because it is embarrassing.

 

Ace Contributor
Mizan M Member Since: Mar 22, 2015
3 of 6

My previous interview over Upwork chat worked just fine on the first attempt, but not this time.

Community Guru
Sanja D Member Since: Dec 18, 2013
4 of 6

as far as I know - they never did...just use skype ;-)

Community Guru
Preston H Member Since: Nov 24, 2014
5 of 6

I have had many failed attempts with the tool, when clients have suggested using it, and I have tried to do so.

 

I have reported this experience MANY times in the Forum when people have asked about the tool. I have said: Use something else.

 

HOWEVER: Last week a client hired me for a consultation, and as soon as he sent the Hire button, before I could ask him about how he wanted to talk to me, he activated the Upwork Video chat tool, and it worked fine.

 

I was shocked.

 

I am NOT here to tell anyone that this tool is "ready for prime time."

But last week a client and I used it for video, audio, and screen-sharing, all very succesfully.

Community Guru
Michael S Member Since: Aug 29, 2017
6 of 6

Preston H wrote:

I have had many failed attempts with the tool, when clients have suggested using it, and I have tried to do so.

 

I have reported this experience MANY times in the Forum when people have asked about the tool. I have said: Use something else.

 

HOWEVER: Last week a client hired me for a consultation, and as soon as he sent the Hire button, before I could ask him about how he wanted to talk to me, he activated the Upwork Video chat tool, and it worked fine.

 

I was shocked.

 

I am NOT here to tell anyone that this tool is "ready for prime time."

But last week a client and I used it for video, audio, and screen-sharing, all very succesfully.


Was it a full moon on the 42nd of Juvember?

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