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Warning pop up - Upwork Seems to be unresponsive

cherrysewell
Active Member
Cherry S Member Since: Dec 16, 2016
1 of 16

I keep getting the error "Upwork seems to be unresponsive. You can wait while application becomes responsive or restart it. Would you like to restart?" The app is still timing perfectly so I click 'No' and within a few seconds it's back again. If I restart it's ok for a while, but then it just starts up again - sometimes only a minute or two later.  Other times it doesn't show again until I log on the next time. I can also work for an hour or so before it shows.

 

I'm on a Macbook.  This is also happening now using the site, even though the timer is now off.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 16

Hi Cherry,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
rysie
Active Member
Marcin M Member Since: May 8, 2015
3 of 16

May I ask for your assistance too? I keep getting the same message. It's been like 2 weeks since it started. I have already removed and reinstalled Upwork client, it didn't help. Macbook Pro, Catalina 10.15.5.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 16

Hi Marcin,

 

I apologize for the inconvenience this caused. Can you please uninstall your current version of the Upwork Dekstop app and try to install this version.

 

Let me know if it will work for you.

Thank you!

~ Bojan
Upwork
rysie
Active Member
Marcin M Member Since: May 8, 2015
5 of 16

Hello Bojan,

 

I have uninstalled previous and installed the provided version, but now it says "Internet connection not detected. Please check your connectivity settings and then restart the app". Needless to say, internet connection works properly, I'm typing this very message Smiley Happy

lauraclements
Active Member
Laura C Member Since: Dec 4, 2017
6 of 16

Hello! I was having the same issue and reinstalled the Upwork app using the link you provided. I am now receiving the attached error when opening the newly installed version (I am connected to the internet just fine.)

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 16

Hi Laura and Marcin,

 

We'll have one of our agents reach out to you via support tickets to assist you with this issue.

 

Thank you for your patience. 

~ Bojan
Upwork
qliff_a21
Active Member
Konstantin G Member Since: Jun 10, 2020
8 of 16

I have the same issue as everyone else here. I'm on MacOS Catalina 10.15.5. The issue has been happenning for a couple of weeks now. Hoping for an update soon which fixes the issue.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 16

Hi Konstantin,

 

Could you please uninstall the current version of the Upwork Dekstop app you have and install this version? Please let us know if the issue persists. Thank you!

~ Joanne
Upwork
juanferdiaz
Active Member
Juan Fernando D Member Since: Sep 4, 2019
10 of 16

Hello, I'm having the same issue, I tried installing the version Moderator Joanne posted, but it kept prompting an error with internet connection. MacOS Catalina 10.15.5

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