Jun 2, 2021 12:50:17 PM by Kiran P
I am seeing error"We can't complete your request now Error 500 (A)". I have been using this account for over a month now. I am unable to add my work hours due to this error. The error pops up when i click on the contract. Contact me soon as I am unable to add the work hours.
I have tried multiple browsers, cleared cookies and tried on phone app.. same error!
Error 500 (A)
Trace ID: 65932a4cbf24d5ab-BOM
Jan 21, 2020 12:23:15 PM by Bojan S
Hi Shoham,
We'll have one of our agents reach out to you directly to assist you with this concern.
Thank you for reaching out to us.
Jan 30, 2020 04:12:45 AM by Wail W
hi i hve same propblem and i just made the account i didn't receive email and i am using my lapto
Jan 30, 2020 05:20:44 AM by Aleksandar D
Hi Wail,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Mar 28, 2020 11:13:19 PM by Vibha K
I also tried all work arounds but still having same issue as mentioned by others. I also tried with new invite and still the issue persists.
We can't complete your request now
Please try again later.
To report this problem, click here.
For availability updates, visit our site status page.
Error 500 (A)
Trace ID: 57b763872c16e15e-BOM
Mar 28, 2020 11:49:02 PM by Aleksandar D
Hi Vibha,
I'm sorry for the inconvenience this has caused you. I shared your issue with logging in and getting the error with the rest of our team and one of our agents will follow up on your ticket to assist you further.
Thank you.
Apr 21, 2020 05:55:30 PM by Avery O
Hi Mike,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
May 21, 2020 02:27:56 AM by Goran V
Hi Yakob,
Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, please share the text of the error you`re receiving. Thank you.
May 21, 2020 03:53:38 AM by Yakob D
May 21, 2020 04:09:50 AM by Goran V
Hi Yakob,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Jun 3, 2020 06:36:19 PM by David I
Hello, I can't log into my account and I get the same 500 (A) error message that you are talking about here.
I have tried everything that has been mentioned and I still am unable to access my account.
Can someone plese help.
Thank you.
Jun 4, 2020 12:23:30 AM by Joanne P
Hi David,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 18, 2020 09:55:31 PM by Sarah G
I am having the exact same issue. I never received an account verification email, I've tried different browsers and clearing my cache and keep getting the same error.
Jun 18, 2020 10:32:58 PM by Joanne P
Hi Sarah,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 6, 2020 12:17:11 PM by Lord Christian Pic V
I'm having the same issue, my account is fully verified. Please help
Jul 6, 2020 01:23:51 PM by Bojan S
Hi Lord Christian,
I checked this for you and I wasn't able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Jul 13, 2020 04:54:25 PM by Misha C
I am having this same issue. I never received a verification email so I cannot click 'verify'
Jul 13, 2020 07:05:13 PM by Aleksandar D
Hi Misha,
I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 14, 2020 10:18:26 PM Edited Jul 14, 2020 11:07:50 PM by Joanne P
I verfied email to resolve this issue but can't succeeded
Jul 14, 2020 11:10:24 PM by Joanne P
Hi Muhammad,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 15, 2020 12:18:36 PM by Peter H
I have the same issue and for all the money that Upwork charges, I'm surprised you can't get direct support -- can't even open a ticket.
We can't complete your request now
Please try again later.
To report this problem, click here.
For availability updates, visit our site status page.
Error 500 (A)
Trace ID: 5b35d381be7cf55d-SEA
Jul 15, 2020 01:54:09 PM by Bojan S
Hi Peter,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jul 15, 2020 02:20:38 PM by Muhammad O
Jul 15, 2020 03:49:09 PM by Bojan S
I apologize for the delay in receiving an update, Muhammad.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Aug 10, 2020 01:16:10 AM by Lawrence Mae A
Aug 10, 2020 01:34:59 AM by Goran V
Hi Lawrence,
One of our team members will reach out to you via ticket and email as soon as possible and assist you further with your account. Thank you.
Oct 14, 2020 12:21:03 PM by Nenad U
Hi Bojan - I am also getting the 500 error and have tried everything the bot recommends. Can you help me get this addressed? Thank you...
Oct 14, 2020 12:53:53 PM by Andrea G
Hi Nenad,
Could you please check your email and see if you've been invited to join a team?
If you have received an invitation to your email, please click the "Get Started" or "Join the Team" button.
If you're unable to locate the email, please let us know.
Thanks!
Oct 17, 2020 10:46:08 AM Edited Oct 17, 2020 10:56:03 AM by Aleksandar D
**Edited for Community Guidelines**
Oct 17, 2020 10:56:51 AM by Aleksandar D
Hi Nenad,
Thanks for following up. One of our team members will reach out to you directly via email to assist you further.
Thank you.
Jan 18, 2021 10:37:23 AM by Marisol A
I received an invitation for my first interview but get this error when I click to respond. See attached photos
Mar 1, 2021 10:20:06 AM Edited Mar 1, 2021 10:22:46 AM by Mert B
hello!
I am having the same error, could you please help me?
I already tried using different browser and cleared cookies.
Thanks!
Mar 1, 2021 11:27:44 AM by Andrea G
Hi Mert,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Aug 26, 2021 04:22:23 PM by Yomi Abraham A
Sep 15, 2021 08:11:08 AM by Jassim Phillip T
Please help! been having the same issue here! Error 500 (a) suddently popped out of nowhere and I cannot view or accept the milestone proposal that My client sent me. @upwork suppork please help, thank you!
Sep 15, 2021 09:05:21 AM Edited Sep 15, 2021 09:05:36 AM by Andrea G
Hi Jassim,
Could your client please try clearing cache and cookies or logging in with a different browser to see if the issue persists?
If so, a quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.
While we're unable to discuss any details of your client's account with you because of privacy reasons, we'll also be happy to assist your client with their issue here.
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