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When Will My Service Fee Updated?!?!

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Active Member
Mary H Member Since: Jul 30, 2019
1 of 6
Why is my service fee not updated!?! I have earned over $1,000 and I'm still charged 20%. Is Upwork going to compensate me for the extra money theyve charged.... And when will they fix this?
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 6

Mary H wrote:
Why is my service fee not updated!?!

You understand it is "per client" - not "overall" - right?

Active Member
Mary H Member Since: Jul 30, 2019
3 of 6
I do. One client I have earned $1,500 and still getting charged 20%.
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 6

Mary H wrote:
I do. One client I have earned $1,500 and still getting charged 20%.

Are you sure? The hours logged that are available now were still at 20% - you won't see the reduced fee until the hours you logged in excess of the $ 500 are in Pending.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
5 of 6

Hi Mary, 

I checked your account and if you check this page, you will see that only two of your contracts have passed the $500 threshold. Upon checking  both contracts are now charging the 10% service fees, as the earnings are greater than $500.01.

Please know that when you cross an earning threshold, the service fees will be charged at a blended rate. For example, if you begin an hourly or fixed-price contract with a new client for $600, you’ll be billed 20% on the first $500 and 10% on the remaining $100. For Contract ID 22501182, this was charged the blended rate. 


-Avery
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Community Guru
Virginia F Member Since: Feb 15, 2016
6 of 6

If you're talking about the 10% fee after $500 - that's per client, not overall money earned.

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