Why is my payment rejected even though my PayPal and my credit card are verified?

[anastas1ja]

I've been having this problem for 3 days in a row. Yesterday I saw that my credit card on Paypal is not verified, and I took the necessary steps, but today the problem persists - I still get 2 emails which basically say that my funds are taken back to my Upwork balance and that my payment is rejected without any other information on how to actually solve the issue. What should I do?

[NikolaS]

Hi Anastasija,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[chando_saidi]

Hello

I am having the same problem my payments keeps being rejected.

We attempted to process your recent payment request but unfortunately it
failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

What do I do

[JoanneP]

Hi Chando,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[chando_saidi]

Okay thanks