Wire transfer failed but my funds didn't came back to myupwork account

[9b9da1bc]

Hello, 

I've initiated a" get paid " demande 2 weeks ago through a wire transfer to my local bank, and almost 1 week ago I've received an e-mail from upwork telling me that the transfer has failed due to "routing issues" and that my money will be back in upwork after 1 day, 5 days later !! now and my funds are still not back into my upwork account.

[PradeepH]

Hi Mohamed,

Thank you for your message. If the transaction still hasn't reflected on your Upwork account after eight business days, you can come back here, and we will assist you further. 

Thank you,

Pradeep

[9b9da1bc]

Hello just checked the withdrawl that i've made was actually at the 29th of july (Ref: 499226766), so it's been more than 8 business days, and the transaction is still not reflected on my account.

So please help with this issue.
ABBAD

[AndreaG]

Hi Mohamed,

Someone from our team will reach out to you via support ticket in order to assist you further.