Would it affect my Jss?

[286ff571]

Hi there Community! I was in project with a new client of $300. The client said me to deliver every file on completion. So, I provided every file on completion. When about 95% of work was done, the client suddenly canceled the project and requested the full refund. I opened the dispute and because of this dispute I was facing problems focusing on the other projects. I refunded the full amout to the client to get rid of him. And the canceled project is showing that the client has not provided any feedback. I want to know that this project will effect my Jss or not?

[bharadhan94]

Yes , he can leave a private feedback and if he has left a poor feeback there it will affect your jss

[25005175]

Since you refunded the full amount, there will be (almost) no effect on your JSS. The JSS is weighted by revenue, so a $0 revenue job will have none to very little effect.

ETA: https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score

[williamtcooper]

Hi Jonathan, it was your comment about small amounts would have little too no affect on JSS. This was an issue I have been trying to solve because I do a lot of 60 minute $200 Consults and there is not as much time to establish a business relationship with a client so they are not as reliable for Reviews.

[feed_my_eyes]

I know from experience that bad private feedback on a zero-paid contract can still take you down by a few percentage points. I heard one theory that the impact is based on the original value of the job, although of course Upwork doesn't say exactly how it's calculated. Everyone would have a great JSS if it was possible to give refunds and eliminate (or even reduce) the impact of a bad review.

[williamtcooper]

Hey Hamza, please read this more recent article about JSS at:

https://community.upwork.com/t5/Product-Release-Notes/Job-size-will-now-be-factored-into-your-JSS/ba...