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0c9ec7f3
Community Member

You don't have a valid billing method on file with Upwork. Please contact the account.

Hi, 

My client already updated his billing information. However, I can't still send contracts and freelancers can't accept contracts. What should we do?

1 REPLY 1
AndreaG
Moderator
Moderator

Hi Ma Dolores,

 

Please know that we're unable to discuss any details of your client's account with you because of privacy reasons. If he's having trouble with his account he should reach out to support directly. a quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. 

~Andrea
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