Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 12, 2020 03:13:38 PM by Marvic P
Jul 12, 2020 03:55:25 PM by Joanne P
Hi Marvic,
Thanks for following up. You may retry adding the card and use it to purchase connects, or use a different payment method if you can.
Sep 12, 2019 03:12:52 AM by Jim S
Why am I unable to purchase connects. It shows pyment declined. I got with my bank and even tried purchasing online and everything is okay, but when I try purchasing connects, I am unable to. This is not the first time I have purchased connecs and everything seems fine until yesterday and today.
I could not find customer support contact email address and the chat bot is useless as it doesn't even address the issue.
Note: I alredy double checked on the payment method and everything is okay on my end
Sep 12, 2019 03:18:29 AM by Goran V
Hi Jim,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 12, 2019 03:27:42 AM by Christine Lou Bona N
Hi, I am unable to purchase connects to my account since last week. I have funds on my card. I kept on getting this message: Your payment could not be processed. Please choose an alternate payment method or retry again later.
Sep 12, 2019 03:49:34 AM by Goran V
Hi Christine,
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Sep 12, 2019 08:35:32 AM by Kiran J
Hi
Hi, I am having problem in purchasing connects. I am from Pakistan I just attached my Visa Debit card with upwork but still unable to purchase connects. what should I do?
Sep 12, 2019 10:07:58 AM by Bojan S
Thank you for reaching out to us, Kiran.
One of our team members will reach out to you directly via support ticket to assist you with setting up your billing method.
Sep 12, 2019 08:54:10 AM by Alex H
I checked with my bank and they can see every time that I've tried to charge my card. They say that they've approved every request yet I keep getting an error message here. I want to make sure that my connects are updated and that I am only charged ONCE. Please confirm.
Sep 12, 2019 09:14:06 AM by Alex H
The bank doesn't pay until the transaction is reconciled by Upwork. I understand that. But the bank has approved several transactions and my concern is that Upwork is saying they've all been denied.
I have been unable to find a way to contact Upwork support to discuss this further.
Sep 12, 2019 10:09:30 AM by Bojan S
Thank you for reaching out to us, Alex.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern!
Sep 13, 2019 06:21:47 AM by Alex H
It's been almost 24 hours and nobody has reached out to me yet. I cannot bid on any projects because of this, so I would appreciate some urgency.
Thanks.
Sep 13, 2019 06:30:35 AM by Goran V
Hi Austeja,
One of our team members will reach out to you via ticket as soon as possible and assist you further as well. Thank you.
Sep 13, 2019 06:29:11 AM by Goran V
Hi Alex,
I can see that you have reached out to our team via ticket as well. One of our team members will assist you further on your ticket as soon as possible. Thank you.
Sep 13, 2019 08:11:11 AM by Bojan S
Hi Ahmad,
One of our agents will reach out to you directly to assist you with setting up your billing method.
Thank you for reaching out to us.
Sep 13, 2019 11:59:13 AM by Brittany D
I've been trying to buy connects, when I hit the "buy connects" button it asks for my payment information (which I had already put in prior to this), so I re-enter it and it keeps saying it already has my payment method stored. It never purchases them or takes me to a check out page. What in the world could I be doing wrong? I made extra sure the card wasn't expired and it has funds on it. Thank you in advance!
Sep 13, 2019 12:12:10 PM by Samantha K
This actually happened to me a couple of weeks ago. Have you previously bought connects?
Mine seemed to be somewhat of a glitch. I ended up leaving it for the day, and when I returned the following day it processed my payment.
Sep 13, 2019 12:23:23 PM by Bojan S
Hi Brittany,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Sep 16, 2019 01:21:36 AM by Sujit Y
Sep 16, 2019 01:34:10 AM by Goran V
Hi Sujit,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 16, 2019 02:34:58 PM by Abu S
Sep 16, 2019 03:00:58 PM by Bojan S
You should be able to add the Payoneer card as a billing method for purchasing connects, Abu.
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Sep 18, 2019 12:17:17 AM by Umar R
I have attached my visa card for adding connects but as i entered details and continued it stopped working. So....what i do next. As connects are also not added. Need help. Thank you.
Sep 18, 2019 12:42:44 AM by Goran V
Hi Umar,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 14, 2020 04:34:35 PM by Collins K
Sep 14, 2020 06:32:05 PM by Joanne P
Hi Collins,
I checked your account, and it seems like you haven't completed your W-8BEN form yet. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. To provide Upwork with your Form W-8BEN information, please go to Settings › Tax Information and kindly provide us with your legal name and address.
Sep 18, 2019 08:30:02 AM by Carl R
My paypal is verified but does not have an active credit card attached but the system still does not allow me to purchase connects. What can I do to solve this?
Sep 18, 2019 09:40:32 AM by Bojan S
Hi Carl,
Please note that only a verified PayPal account can be used as a billing method for connects purchasing. To learn more about verifying and linking your PayPal account, click here.
Thank you.
Sep 18, 2019 07:33:18 PM by Avery O
Hi Carl,
I'm sorry for the delay as I had to re-confirm this with the team. Please know that Paypal is not available as a billing method in your location. Please use another billing method to be able to purchase connects.
Apr 1, 2020 02:17:37 PM by Niño A
Hi Avery,
Good day...
What other billing method you'd mentioned inorder to buy connects on upwork.
Thanks!
Apr 1, 2020 03:16:26 PM by Aleksandar D
Hi Niño,
Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.
Thank you.
Apr 1, 2020 07:02:16 PM by Ashish D
Sep 19, 2019 12:53:19 AM by Goran V
Hi Loise,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 19, 2019 03:08:53 AM by Aleksandar D
Hi Hillary,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
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