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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Chaoudi's avatar
Chaoudi I Community Member

Hello

 

I'm not able to proceed with PayPal. Fail to buy the connect, it would be very helpful if you can check.

 

Thanks 

Ibrahim 

Bojan's avatar
Bojan S Community Manager

Hi Chaoudi,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ahmed's avatar
Ahmed E Community Member

I received the following message when I try to activate Freelancer Plus. 

Your payment could not be processed. Please choose an alternate payment method or retry again later.

I used two different methods; Paypal and credit card, however, I received the same message. 

Bojan's avatar
Bojan S Community Manager

Hi Ahmed,

 

I checked and it looks like you were able to activate a Freelancer plus membership plan. Feel free to reach back to us if you still need any assistance, we're here to help.

 

Thank you!

~ Bojan
Upwork
Muhammad's avatar
Muhammad Z Community Member

Hi Community,

Please let me know can i add my friend Master card as a billing method. ?

Because the name on my profile is change and the name on card is also change.

I tried this before i don't due to this reason or by someone else reason they suspended my account.

Please Guide me.

Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.

 

Thank you!

~ Bojan
Upwork
Nimra's avatar
Nimra L Community Member

How i can purchase connect from local bank account

Bojan's avatar
Bojan S Community Manager

Hi Nimra,

 

This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

 

To learn more about acceptable billing methods for paying memberships please read this help article.

 

Thank you.

~ Bojan
Upwork
Sajjad's avatar
Sajjad A Community Member

Hi All,

 

Which Master/ Visa Debit Card to use, I mean from which bank?

I tried to buy connects using Allied Bank's Visa Debit Card, but the process faild. Upwork asked to use an alternative payment method. Which Master or Visa Card to use from which bank?

Thank you,

Sajjad

Goran's avatar
Goran V Retired Team Member

Hi Sajjad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Abhijit's avatar
Abhijit M Community Member

Hello sir can i buy connect through paypal ? But same error showing
Goran's avatar
Goran V Retired Team Member

Hi Abhijit,

Our team has already reached out to you via ticket to assist you further. You can access your tickets on this Link. Thank you.

~ Goran
Upwork
Parul's avatar
Parul S Community Member

i am trying to buy connects but unable to make payment neither by paypal nor by debit card. Can any one suggest solution on this i am trying to buy connects more than a month but frequent payment failure affects my success. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Parul,

 

Please check with your bank for more information on why the specific charge failed. To learn more about acceptable billing methods for paying memberships please read this help article.

 

Thank you.

~ Aleksandar
Upwork
Rahul's avatar
Rahul M Community Member

I am trying to buy connects by mastarcard for debit card but its not processing please can you tell me what is the issue. I have added it to billing method.I am not getting exact error about it. 

"Your payment could not be processed. Please choose an alternate payment method or retry again later." this is there error I am getting. Please help me to sort out this issue.

Hugo's avatar
Hugo R Community Member

Hi Rahul,

 

If you are trying to use a Payoneer prepaid master card or any other type of prepaid debit od credit card it will not work.  Upwork only accepts major credit cards that are not prepaid.

 

Best,

Hugo

Muhammad's avatar
Muhammad D Community Member

Hi.. I am unable to add connects to my account via Debit card. It says We are unable to authorize your card. Please add another billing method or contact your issuing bank. everytime when i entered , details. Please help me out ..your time and appreciation will be highly appreciated

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Muhammad's avatar
Muhammad D Community Member

Hi Aleksandar. Thank you your your response. I contacted by bank and they activated by Debit card online services. I, then again treid to add my debit card to billing method in my account but this time I faced new error, it says --Your payment could not be processed. Please choose an alternate payment method or retry again later.-- I passed this query again to my bank to which they said there is no problem/issue from their side. Please help me out from this.

Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Niranjan's avatar
Niranjan S Community Member

I am not able to buy connects I have checked with everything is ok from there side I even used PayPal but it is also not working.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Niranjan,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Sudhakar's avatar
Sudhakar D Community Member

I am unable to buy connects. When I try to buy connects and I chose PayPal Modde (Already I have a balance on PayPal Wallet), it asked: "add a credit card to buy connects".

Goran's avatar
Goran V Retired Team Member

Hi Sudhakar,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Sudhakar's avatar
Sudhakar D Community Member

Ok Thanks