Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 6, 2020 12:58:54 AM by Adil A
Your payment could not be processed. Please choose an alternate payment method or retry again later
I've add paypal method and delet try 2 time's i's same condition can please help me with that
Thanks
May 6, 2020 01:14:32 AM by Goran V
Hi Adil,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 6, 2020 08:26:57 AM by Khaleda I
Hello,
I am trying to buy connects but when I click to buy connects it says "Your payment could not be processed. Please choose an alternate payment method or retry again later". Please solve this problem. Thanks.
May 6, 2020 09:14:24 AM by Bojan S
Hi Khaleda,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
May 7, 2020 08:11:26 AM by Saifullah K
Hi ,
May 7, 2020 08:46:31 AM by Bojan S
Hi Saifullah,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects.
Thank you for reaching out to us.
May 7, 2020 08:21:17 AM by Vignesh P
May 7, 2020 08:42:39 AM by Bojan S
Hi Vignesh,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 7, 2020 10:00:38 AM by Vignesh P
May 7, 2020 10:28:05 AM by Bojan S
Hi Vignesh,
To learn more about acceptable billing methods for paying memberships please read this help article. Please use this link to see the options available to you and add one of those. Afterwards, you should be able to purchase connects.
Thank you!
May 7, 2020 09:03:01 PM Edited May 7, 2020 09:09:45 PM by Vignesh P
Hi bojan,
Again I'm facing the same issue . I tried more than 20 time . I'm using master card(debit card). Please resolve my problem.
May 7, 2020 10:26:00 PM by Bradford Jr A
I'm having the same issue as well. Why is this? Is it a bug or something? Proof of this is a picture below.
May 7, 2020 11:07:51 PM by Goran V
Hi Bradford,
Please try clearing your cache and cookies or logging in with another browser to purchase connects. Thank you.
May 8, 2020 12:14:05 AM by Goran V
Hi Bradford,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Aug 7, 2020 11:33:29 PM by Meet B
I am facing the same problem, getting a message Select the "Add Connects" button to continue.Please solve this.
Aug 8, 2020 03:56:07 AM Edited Aug 8, 2020 04:10:45 AM by Nikola S
Hi Meet,
One of our team members will reach out to you directly via a support ticket to assist you further with this.
Thank you,
May 8, 2020 12:35:49 AM by Avery O
Hi Vignes,
I checked your account and can confirm the transactions on your card were declined on our end. Kindly check this further with your issuing bank for more information on why the transactions were declined.
As for the Paypal account that you added to your billing method, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.
May 8, 2020 02:41:29 PM by Bojan S
Hi Okiki,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects.
Thank you for reaching out to us.
May 8, 2020 10:12:55 PM by Pranav Y
May 8, 2020 10:46:56 PM by Aleksandar D
Hi Pranav,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 9, 2020 03:19:38 AM by Pranav Y
May 9, 2020 04:13:19 AM by Aleksandar D
Hi Pranav,
Thanks for following up on this. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
May 8, 2020 11:05:27 PM by Najam U
Hi,
I am getting this error while purchasing plus account.
May 8, 2020 11:49:33 PM by Aleksandar D
Hi Najam,
Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 9, 2020 05:28:38 PM by Ashish D
May 8, 2020 11:34:10 PM by Chinnu B
Hi,
I have a basic membership with upwork and my free conects are over. I am trying to buy connects, but it is not working. I was able to buy it one time - 10 connects for 1.50 dollars; but after that I am not able to buy any connects. I tried so many times. I recently finished my identity verification, after that also I tried but still connects are not added. I am not sure what the problem is, so need urgent help.
Regards,
Chinnu
May 9, 2020 12:01:00 AM by Aleksandar D
Hi Chinnu,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 9, 2020 05:03:37 AM by Faisal A
Added my payment method for purchasing connects, Upwork was not successfull deducting payment from my account due to marchant issue while verifying my payment method, I checked with bank support they said to contact upwork to make deduction on same merchant as they verify my account on. Any help will be highly appriciated thanks
May 9, 2020 05:54:23 AM by Aleksandar D
Hi Faisal,
Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 9, 2020 05:29:38 PM by Ashish D
May 9, 2020 05:58:15 AM by Osama S
I am new to Upwork and I was unable to buy connects. The Payment was declined
May 9, 2020 06:57:31 AM by Aleksandar D
Hi Osama,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 9, 2020 05:30:38 PM by Ashish D
May 9, 2020 06:47:47 AM by Abdul M
Hi, My debit card has not verified by the upwork due to the website problem. I verified all information from the my bank. Also my card is attached with google and there has no error found. Please solve my issue as soon as possible. Thank you.
May 9, 2020 08:45:01 AM by Aleksandar D
Hi Abdul,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
May 9, 2020 11:35:53 PM by Paramjit J
May 10, 2020 01:35:50 AM by Aleksandar D
Hi Paramjit,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
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