Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 18, 2020 11:37:56 PM by Joanne P
Hi Shahidul,
Could you please do the following steps, and then retry adding your billing method?
If the issue persists, please let us know.
Nov 20, 2020 12:31:22 AM by Shahidul I
Hi Moderator Marie,
Our local bank provides BDT currency, Can we add this money??
Nov 20, 2020 12:38:16 AM by Goran V
Hi Shahidul,
In order to be able to purchase Connects you will need to add one of our accepted Billing methods. Thank you.
Nov 18, 2020 09:49:53 PM by Naman B
I am not able to add my american express credit card with my upwork account. I want to buy some connects.
Nov 18, 2020 11:42:43 PM by Joanne P
Hi Naman,
Was there an error message when you tried to add your credit card?
Nov 19, 2020 04:47:37 AM by Aleksandar D
Hi Shahidul,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you
May 28, 2020 12:08:07 AM by Seema S
Hi there,
I am relatively new to Upwork and I want to apply to job posts. I connected my Paypal account but unable to purchase connects. Please help.
Thanks,
Seema
May 28, 2020 12:42:18 AM by Goran V
Hi Seema,
Could you please confirm if you`re receiving any errors on your end? If yes, please share the text of the error here, thank you.
May 28, 2020 01:48:38 AM by Seema S
May 28, 2020 02:22:39 AM by Goran V
Hi Seema,
Please check with your bank if your account is enabled for international charges. In the meantime, you can also try to add another Billing Method. Thank you.
Jun 7, 2020 05:20:06 PM by Peters V
Same thing with me, i want to buy connects but i can't. I'm using Visa Cad and i am from Nigeria
Jun 7, 2020 06:32:19 PM by Aleksandar D
Hi Peters,
Thanks for reaching out to us. You need to check with your bank for more information on why the specific charge was declined and if your account is enabled for international charges. You may also want to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Nov 18, 2020 07:15:19 PM by Shamita R
HI ,
I tried to purchase connects today . After i key in my visa card details. it goes to a blankscreen . I have log out and back in and restart and still the same issue .
Anything else i can try ?
Nov 18, 2020 09:34:07 PM by Joanne P
Hi Shamita,
Could you please try to clear your cache and cookies or use a different browser? If you are still unable to add your billing method, please let us know.
Nov 19, 2020 04:38:05 AM by Shamita R
Nov 19, 2020 04:48:24 AM by Aleksandar D
Hi Shamita,
Thanks for following up. I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 19, 2020 07:46:07 PM by Peta I
Nov 19, 2020 09:23:09 PM by Joanne P
Hi Peta,
I checked your account, and it looks like the decline error was from your issuing bank. Please reach out to them to check on the specific decline error.
Feb 8, 2021 03:36:09 AM by Brian O
I am unable to but connects. The select number of connects dropdown is not working.
Feb 8, 2021 03:49:58 AM by Goran V
Hi Brian,
Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.
Nov 30, 2020 08:06:53 PM by Satyam K
I have checked and and allowed it for international transactions but still I am facing the same problem.
Nov 30, 2020 09:33:59 PM by Joanne P
Hi Satyam,
I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?
Apr 19, 2020 10:21:52 AM by Ahmad F
I tried multiple times for purchasing connects after adding billing method, everytime the transaction declined, my service provider says the issue with payment lies at upwork's end, I tried to purchase from my friend's debit card, it still didn't work, now its showing a message that some services are on hold, you need to c=verift identity, what can i do now, i am stuck, looking for help
Apr 19, 2020 11:01:10 AM by Joanne P
Hi Ahmad,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 2, 2020 08:43:36 AM by Mohammed I
I'm facing similar issue regarding payment method. I've tried with my debit card and Paypal, but both of these transaction was declined.
Aug 2, 2020 11:44:10 AM by Joanne P
Hi Mohammad,
I checked, and it looks like the rejection error was from your bank. Please reach out to your bank so that they can assist you further with this. Thank you.
Aug 3, 2020 05:15:59 AM by Mohammed I
Thanks for the reply. Joanne.
But the error was happened for the Upwork transactions only. I have been using both of these payment method( Mastercard Debit card and Paypal) for international payments.
Kindly check it out and tell me(I'm from India and transaction is done by using One Time password which is being send to my registered mobile number.)
Aug 3, 2020 06:27:04 AM by Goran V
Hi Mohammed,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Nov 20, 2020 11:58:01 AM by Usman Z
Hello!I had tried to buy connects but my payment method was not accepted even after being saved .Want to know the reason so we can start working/
Nov 20, 2020 03:04:57 PM by Bojan S
Hi Usman,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Nov 20, 2020 09:43:56 PM by Joanne P
Hi Marianne,
You can purchase Connects by logging in to your account. Connects are not sold individually, but bundles begin at $1.50 for 10 Connects. Regardless of which bundle you choose, all Connects are priced at $0.15 apiece. Here are your bundle options:
10 for $1.50
20 for $3
40 for $6
60 for $9
80 for $12
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Nov 20, 2020 10:55:38 PM by Alamgir I
I can not able to purchase connects or upgrade my membership. please give me these problem solutions when I go to buy connects that time I can see this interface which I have added attached files.
Nov 15, 2020 07:58:51 PM by Saud A
I wanted to use my credit card as my payment method for buying connects but I can't buy them. I also tried entering another card but It says it needs some sort of identity verification. I need to buy the premium membership.
Kindly facilitate at the earliest about what seems to be the issue here ?
Awaited Reply.
Thanks and Regards.
Nov 15, 2020 09:34:07 PM Edited Nov 15, 2020 09:34:22 PM by Luiggi R
Hi Saud,
I'm sorry to hear you had trouble buying Connects. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
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