Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Bhaumik, 

I'm sorry to confirm that the transaction was rejected by your card-issuing bank. Kindly contact your bank directly so that they can share more information on why the transaction was declined. 

In the meantime, feel free to add any alternative payment method so that you can proceed with purchasing Connects for your account. 

[#3]

When I enter the details of my billing card to upgrade my membership I received this error:

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Please help me to resolve this issue.

[#4]

Hi Jabar,

I would recommend checking with your bank if your account is enabled for international charges or adding another billing method so that you can purchase Connects. Thank you.

[#5]

Hi,

Paypal charge Failed, even after adding account successfully. I want to add connects into the account, but the it says the "charge failed" as I do the payment.

[#6]

Hi Pushpraj,

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.

Thank you!

[#7]

Hi,

I am having trouble in paying using paypal, it says paypal charge failed. I want to add connects to my upwork account to take more jobs. 

Please Help....

[#8]

Hi Pushpraj,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[#9]

Hi, I am from Pakistan. I am experiencing trouble while uploading my billing details. It's not accepting my VISA cadr details and rejecting. Can someone guide me on how to address Billing and Payment issues?
Paypal option is not available for Pakistan, is there a way to around that?

Need your kind help. Thank You.

PS: There is Money in the Card and Online Banking is activated. No issue from Bankside confirmed this from the bank support team, also try caches cleaning and refreshing browser methods but still not worked.

[#10]

Hi Muzammil,

I checked your account and can see you were able to open a support ticket with our team. Please feel free to update your ticket and allow some time for our team to review. They will reply directly on your ticket with more information as soon as possible.

Thanks!

[#11]

I have entered my bank details on upwork and i am adding my father's card details for billing method to buy connects but upwork is not accepting so please tell me the reason why it is not accepting? Should the bank account details and billing method details be the same?

[#12]

Hi Namrata,

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Thank you!

[#13]

Hello Support Team Manager,

I am trying to Add more connect and after payment option done, it is showing an error "Select the "Add Connects" button to continue". Kindly help me to add more connects.

Looking forward to hear back from you on this.

Best Regards,
Gaurav Chauhan

[#14]

Hi Gaurav,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you!

[#15]

Still, I am facing the same issue

[#16]

Hi Gaurav,

I'm sorry to hear that you are still having issues with purchasing Connects. I've shared your concern with the team. One of our agents will assist you further via a support ticket. 

[#17]

what should use debit or credit due to buying connect?

[#18]

Hi Gaurav,

There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance. You can use the method you prefer to purchase Connects. Feel free to check this help article for more information on available billing methods. 

[#19]

i am not able to buy connects i tried everything and ed up
here is what is the issue: **Edited for community guidelines**
I followed this as well: https://prnt.sc/v00tp8

I was in email support:

I am fed up. i am loooosing customers because of no connects or just give me some mercy connects

[#20]

Hi Madhvendra,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us. 

[#21]

Hello!
I wanna purchase connects through debit card but "Billing method" tap is not working whenever I try to add method, it gives me error "Sorry, a critical component of this page failed to load. Please reload again". Can anyone guide me what should I do?

[#22]

Hi Qamar,

One of our team members will reach out and assist you directly via ticket. 

[#23]

I am not able to buy connects. I have tried so many times. Please help me.

[#24]

Hi Bhaumik,

It looks like the rejection error was from your issuing bank. You may want to reach out to them regarding the specific decline error. You can also use a different billing method instead. To see the options available to you, click here.

[#25]

Hi!!
Actually I have a question my ATM card expiration date has been extended which I was using to buy connects.
Can I use that by putting the Card details again or will it cause any issue?

And Another thing I wanna ask is that
Can we use someone's else account to buy connects or make a transaction?

Thanks a lot for reading.

[#26]

Hi Munir,

You can add an updated billing method to purchase Connects. You can use someone else's card to purchase Connects so long as you are authorized to use it.