Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Kindly help in resolving it.

[#3]

Hi Lata,

In this case, you may need to reach out to your card-issuing bank and ask them about the specific decline. If they confirm everything is ok on their end, you can get in touch with us again so we can assist you further. Alternatively, you can use any other of our available billing methods.

Thank you.

[#4]

Hi,

From Banking side all is Ok but still getting error as below,

We are unable to authorize your card. Please add another billing method or contact your issuing Bank

Kindly check and help.

Thanks

[#5]

Hi Lata,

Thanks for following up on this. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#6]

I want to buy connects. I am trying to add Visa card as billing method. I saw following error :

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

i contacted bank they said the issue is from site , there is no problem by bank.

Please solve this issue as soon as possible so that i can buy connects 

[#7]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#8]

I want to buy connects. I am trying to add Visa card as billing method. I saw following error :

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

i contacted bank they said the issue is from site , there is no problem by bank.

Please solve this issue as soon as possible so that i can buy connects 

[#9]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#10]

Thank You Sir,

I tried everything , i tried different browers , cleared cache , contacted and also visited to my bank branch they told me everything is fine International transaction is On. The issue is from site

I am really confused and need serious help

[#11]

I have american express credit card. I want to buy some connects. But my card is not accepted by upwork. I tried it many times but i unable to connect mt card with upwork.

Please fix this problem.

Thank You

[#12]

Hi Naman,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please try adding your billing method first. Use this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[#13]

Hello, I feel a problem that I can not add my billing method as well as can not buy Upwork connects this is why I can not apply for job since I do not get enough Upwork connects so I want to buy connects for applying Upwork job, it would be better for me if I get this solution. I am adding a screenshot that I can see when I got to buy upwork paid connects. Thanks.

[#14]

Hi Alamgir,

I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those?

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[#15]

Hi!

Has your issue resolved? I am facing the same problem. I want to upgrade membership but payment is not processing.

[#16]

I trying a lot to buy a membership. But when ever I go to their, i got errors like, Is there have issues with this. Can I use my father's credit card for billing method?

[#17]

Hi Piyush,

Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.

[#18]

Everytime I got error. No one can reply on that.

[#19]

Hello sir,
I trying alot with my card. But doesn't work. Is that any other may works.

[#20]

Hi Piyush,

To learn more about our accepted billing methods and how to add one, check out this Help Article. Could you also share the text of the error you`re receiving on your end so that I can check this further? Thank you.

[#21]

I am not able to buy connects please help Upwork

[#22]

Hi Niranjan,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. You can also try adding an alternative billing method in your account payment options.

Thank you!

[#23]

Hi, I have been trying to purchase more connects via mastercard, but it is not working it keeps saying "Your payment could not be processed. Please choose an alternative payment method".  Also the balance in my bank account is sufficient for this purchase but it still isn't working! I have also tried to update, to clear cache and tried it in another browser. 

I would appreciate your help!

[#24]

Hi Tina,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[#25]

Hey there,

Whenever I make payment for purchasing connects, I receive this reply, "Select the "Add Connects" button to continue."

I have tried thrice, but in vain. Could you please help me?

Thanks in advance!

P.S. Please check the attached image for more clarification. I receive this message after making the payment.

[#26]

Hi Abhishek,

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing Connects. 

Thank you for reaching out to us.