Solved: Re: Payment was declined/We are unable to aut... - Page 165

Samiullah S · ‎07-10-2019

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

Andrea G · ‎12-20-2021

Hi all,

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

View solution in original post

Levina T · ‎04-08-2021

Hi, I tried adding my billing card info inorder to buy connects but it is not proceeding further. This is the following message that appears everytime I feed in my card information. “We are unable to authorize your card. Please add another billing method or contact your issuing bank.” Is there anything that be done to fix this ?

Goran V · ‎04-08-2021

Hi Levina,

I would recommend to check with your bank if your account is enabled for international charges or to add another Billing method. Thank you.

~ Goran

Ahmad M · ‎04-08-2021

Same issue while adding the debit visa card, tried in both while buying connects and also while adding as my payment method, can someone assit.

Bojan S · ‎04-08-2021

Hi Ahmad,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.

Let us know if the issue persists.

Thank you.

~ Bojan

Nikola S · ‎04-11-2021

All Freelancers requested,

To check your international usage option under internet banking debit card
details before buying connects on Upwork. If international usage option is
disabled please enable that option and try again..

Regards,
Ismail **Edited for Community Guidelines**

Muhammad Faizan N · ‎04-09-2021

The Same problem I am facing right now. I am trying to add Meezan Bank Visa Debit card, and they are saying "WE ARE UNABLE TO AUTHORIZE YOUR CARD" and giving me bad CVV error. From the same card I have many international transactions on Fiverr, Guru and NAMECHEAP hosting and never face any problem. I can't understand what's the problem with Upwork. Please resolve my matter as soon as possible.

Goran V · ‎04-09-2021

Hi Muhammad,

I would recommend to check with your bank if your account is enabled for international charges or to add another Billing method. Thank you.

~ Goran

Muhammad Faizan N · ‎04-09-2021

As I have mentioned I have done an international transaction just 2 days before and my bank completely allows making international transaction without any hassle. If you have any solution please help me rather than asking 1000 times about bank. Thank you

Goran V · ‎04-09-2021

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran

Shipu K · ‎04-09-2021

how can I pay for connect if my international visa card is not taking in upwork?

Bojan S · ‎04-09-2021

Hi Shipu,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.

Let us know if the issue persists.

Thank you.

~ Bojan

Tarun K · ‎04-02-2021

Hello, i am facing issue while buying connects. As i am keep getting this error "Your payment could not be processed. Please choose an alternate payment method or retry again later."

Please help.

Thankyou.

Tarun kumar

Pradeep H · ‎04-02-2021

Hello Tarun,

I am sorry to hear you’re having trouble purchasing Connects. You will need to reach out to your card bank and clarify with them directly for the declined transaction. Please make sure to inform them that you are using the card as a billing method to purchase in Upwork. You can also try adding a different card to purchase Connects. Feel free to reach out if problems persist.

Thank you

Pradeep H.

Muhammad Faizan N · ‎04-10-2021

Today I received a call from Upwork representative, and they said an error 91 is occurring, and they can't figure it out what is the problem. Can you please reopen my new ticket as I am unable to create new ticket?

Nikola S · ‎04-10-2021

Hi Muhammad,

I checked and it looks like one of our agents already reached out to you via a support ticket to assist you further. You can access your ticket on this page.

Please consider following up on the ticket so that our team can assist you further.

~ Nikola

Muhammad Faizan N · ‎04-10-2021

Yes but unable to solve my problem. They said error 91 is occurring and don't know what to do next. Please investigate the matter please

Luiggi R · ‎04-10-2021

Hi Muhammad,

It seems that you're already in communication with the team. They're aware of the situation and are currently working to resolve it as soon as possible. Please, allow them more time so they can find a solution and get back to you.

Thank you.

~ Luiggi

Muhammad Faizan N · ‎04-10-2021

Thank you I am waiting for response by team.

Shipu K · ‎04-10-2021

Hi, i want buy new connect. But when I try to pay your upwork is not taking my international visa credit card. I don`t have any other option. So. solve my problem by taking my payment by visa card. Thanks.

Luiggi R · ‎04-10-2021

Hi Shipu,

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

Thank you.

~ Luiggi

Abdullah A · ‎04-12-2021

Hi, I'm facing issues in purchaing a membership plan for upwork. My local bank account isn't connecting with upwork. Whereas, my friend has the same bank account and it's working. I called my bank's helpline too, according to them there was no problem in my online banking services. Kindly respond me about how to resolve it. Thanks!

AleksandarD A · ‎04-12-2021

Hi Abdullah,

We'll have one of our agents reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Kashif U · ‎04-15-2021

To Whom It May Concern.

The problem could be guessed from the subject as I am having this problem. I met all the requirements I have activated my online session, and also verified my card from my bank and cleared all the cache and cookies, but still having this issue.

Please resolve this as soon as possible.

Thanks in advance

AleksandarD A · ‎04-15-2021

Hi Kashif,

One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

~ Aleksandar

Masood M · ‎04-15-2021

I'm also having the same issue with 2 banks debit cards (visa and MC). I checked with UpWork support team and they said it's Error 91 : Issuer unavailable or switch inoperative: Issuer Unavailable". I checked with the banks and they said there is no transaction appearing from Upwork. The cards I have tried are working just fine on other websites. Also, international transactions are enabled and the bank does not block any MCC codes.

Was someone able to resolve the issue?