Your payment could not be processed. Please choose an alternate payment method or retry again later.

[#1]

After trying to making the payment for membership plan, I' getting this message, Please help in subscribing membership plan

[#2]

Hi Aneetha,

If your trying to upgrade on our Plus membership plan you will need to add a billing method that we can charge you for the monthly fee.
To learn more about what billing methods are accepted check out this Help Article.

[#3]

Hello Goran

I am also facing same problem form last 2 days
I have attached billing methods but unable to upgrade my membership and everytime i got his message
"Your payment could not be processed. Please choose an alternate payment method or retry again later."

[#4]

Hi Bilal,

I've checked your account and there was no billing method added. Check this helpful article on how to Add a Billing Method and what methods are accepted.

[#5]

Hi all,

I have the same error, I tried with many caredit card, and the balance, and alwayes I have same message :

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please, don't tell me I have no credit in my count, I'm sure about this point. 

 Why didn't work ? 

please can somone check with me what happen? why I can't activate my account ? 

Thanks.

[#6]

I have the same issue i put correct information and also i wait for 3,4 days but it shows the same message "Your payment could not be processed. Please choose an alternate payment method or retry again later."kindly help to purchase membership plan."thanks

[#7]

Hi Waqas,

In order for our team to be able to verify your payment method, your Upwork name needs to match your account name. Please keep in mind that your Upwork name needs to be your full legal name as well. To learn more about our accepted payment methods and how to add one check out this Guide. Thank you.

[#8]

Hi,

I experienced the same issue. I tried 3 debit cards but its all the same. I also aligned the name of my upwork and bank account but still no chance

[#9]

Hi Norman,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[#10]

Hello Bojan,

I am starting an agency, Currently I am trying to pay for the agency fee. But my billing method is being declined. I contacted my bank they said also there was no problem on my account. I am also using my account to get buy connects here with no problem. And it is already added as a billing method.

[#11]

Hi Aston Jon,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#12]

Thank you very much, I hope this can be solved soon

[#13]

I am having the same issues. I am trying to buy connects but I keep getting the same error

[#14]

Hi Caleb,

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

[#15]

I have tired with my 3 cards I'm also having the same problem please help me with that... 

[#16]

Hi Tareq,

One of our team members will reach out to you via ticket as soon as possible and assist you further with billing method. Thank you.

[#17]

I have tried everything but unable to upgrade my membership. I am an old user and now wanted to resume again. Added the payment method, aligned name as well but still seeing this error. Unable to create the ticket as well as can only see My Requests and not an option to create new.

Kindly help me resolve this asap. No option to talk/chat to customer support as there is one weired bot chat that I can see.

Looking forward. 
Thanks

[#18]

Thank you for reaching out to us, Abdul.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[#19]

Hi upwork

I am trying to add my master card for buying the connects but upwork is not allowing me

Can you please look into this?

Regards 

Mohsin.

[#20]

Hi Mohsin,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#21]

Hi 

Thanks for your quick response. 

I have called the bank and they said your card is available for international use

[#22]

Thanks for following up, Mohsin! Someone from our team will reach out to you via support ticket in order to assist you further.

[#23]

I have contacted my bank they said everything is okay from thier side and I have also aligned my Upwork name with my bank account name but still this error remains "Your payment could not be processed. Please choose an alternate payment method or retry again later"

Please resolve this soon, I really need to buy connects and continue working.

[#24]

Hi Syed,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

[#25]

Hello

didiyou solve your problem? I have also the same issue.

Pls reply

Saji Kunjan