Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 24, 2020 04:19:07 AM by Adeeb A
Hey there,
I am also facing the same problem I've integrated my verified paypal profile with my upwork account but still unable to buy connects also I've tried my other debit card for connect purchase but still can't.
Sep 24, 2020 04:45:37 AM by Aleksandar D
Hi Adeeb,
Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Regarding your card, it looks like the charge on the card keeps getting declined. Please check with your bank for more information on why the charge is getting declined.
In the meantime, you can add an alternative billing method in your account payment options.
Thank you.
Jan 20, 2020 04:08:53 AM by Raviindra D
Hi,
I am a new freelancer with multi skills and talents.
I am unable to buy connects with my debit cards even after trying many times with alternative card. I had raised this issue last week and i was offered 15 connect by support team.
I had just finished using 14 connects to send few proposal, now again when i tried all methods i am not able to buy any connects, either few of my cards are not been accepted by up work and one of the card accepted by up work buy payment declined by my bank as my bank has deactivated debit cards of all customers due to frequent frauds in India with internet payments.
When i approached my bank for solution, they informed me to create a virtual card for temporary online transactions. I even created the virtual card today, but again payment is declined.
I have not won any job since my account was approved last month end, I am unable to buy connects... i don't know how to go about this serious issue.
I have screenshots of all failed transactions and failed methods to add payment, i am unable to upload here. Kindly help me on this serious issue...
Jan 20, 2020 04:26:11 AM by Goran V
Hi Raviindra,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 20, 2020 11:07:04 AM Edited Jan 20, 2020 11:50:42 AM by Bojan S
Hi,
I was trying to buy connects using my Visa debit card, but payment was declined. However, my bank account was debited (screenshot attached) and I didn't receive the connects. I kindly want to know why I didn't receive the connects.
**Edited for community guidelines**
Jan 20, 2020 11:52:16 AM by Bojan S
Thank you for reaching out to us, Dorothy.
One of our team members will reach out to you directly via a support ticket to assist you with adding your billing method.
Jan 20, 2020 03:38:05 PM by Dhanveer R
I am unable to buy connects using Master Card. it says(We are unable to authorize your card. Please add another billing method or contact your issuing bank.)
Jan 20, 2020 05:58:24 PM by Avery O
Hi Dhanveer,
I checked your account and would recommend that you check with your bank why the transaction was declined. In the meantime, please add a different card to be able to purchase Connects for your Upwork account.
Jan 21, 2020 09:11:52 AM by Abdurrahim B
Hi,
I tried to link my card to my account to buy some connects.
But I can not link and upwork says my card can not be authorized.
Could you please solve this problem?
Thanks,
Abdurrahim
Jan 21, 2020 09:56:34 AM by Bojan S
Hi Abdurrahim,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jan 22, 2020 12:25:07 AM by Goran V
Hi Abdurrahim,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 22, 2020 01:49:26 AM by Goran V
Hi Harsh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 23, 2020 06:39:09 AM by Mr. M
Hi i am new to upwork. I am Not able to add paypal account as billling method for buying connects
Jan 23, 2020 06:44:41 AM by Goran V
Hi M,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 23, 2020 10:40:01 PM by Fahad R
Dear All,
I need to but connect but i am using credit card for buy connect i add card in billing but due to some issue i am unable to buy please advise step by step how to buy using creadit card.
Thanks
Fahad
Jan 24, 2020 12:02:43 AM by Avery O
Hi Fahad,
I checked your account and can see that the bank declined the transactions from Upwork. You can check this directly with your issuing bank, and add a different billing method in the meantime to be able to purchase Connects for your Upwork account.
Jan 24, 2020 03:17:01 AM by Hareesha B
Dear Sir/Madam,
I am trying to buy connects in Upwork.
But I am getting an error: Your payment could not be processed. Please
choose an alternate payment method or retry again later.
I tried to pay using my Debit card as well as Paypal.
But in both the cases the above error is coming.
I request you to solve this issue so that I can buy connects and start
bidding in Upwork.
I am also attaching a document containing the screenshots of the
messages that I am getting in Upwork.
Please find the attachment.
Thanking you,
Hareesha B M
Jan 24, 2020 03:29:17 AM by Goran V
Hi Hareesha,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jun 17, 2020 06:25:19 AM by Dickson Nyarangi O
Hi. How do I buy connects directly from my Mastercard?
Jun 17, 2020 06:52:03 AM by Goran V
Hi Dickson,
You will need to add one of our available billing methods in order to be able to purchase connects. Thank you.
Jan 24, 2020 04:11:54 PM by Abhijit Vinayak J
I'm new to Upwork and haven't been hired till now. Used up all my connects and now I am not able to buy more because payment keeps failing.
Jan 24, 2020 05:45:36 PM by Joanne P
Hi Abhijit Vinayak,
One of our agents will reach out to you directly via ticket. Thank you!
May 2, 2020 03:26:35 AM by Ahmad S
I am facing same Issue , i cannot buy connects. When I try to buy it says "We cannot authorize your card"
May 2, 2020 04:01:09 AM by Aleksandar D
Hi Ahmad,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jan 25, 2020 01:35:38 AM by Amritpal K
I am trying to add payment method but it's showing charge failed again and again. Please help me out.
Thanks
Jan 25, 2020 01:59:30 AM by Aleksandar D
Hi Amritpal,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 12, 2020 12:32:15 AM by Hadi S
Hi there,
I have tried to add more connects ($3) but facing Issue while buying connects through PayPal (charge failed).
Thanks in advance for your help.
May 12, 2020 12:49:13 AM by Goran V
Hi Hadi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 15, 2020 08:57:51 PM by Amritpal K
I am facing this issues while adding a payment method. Please help me out.
Thanks
May 15, 2020 10:01:50 PM by Aleksandar D
Hi Amritpal,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 16, 2020 08:15:44 PM by Muhammad Adnan S
Hi,
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Facing this problen, Got that error when i go to buy connects.
1.Billing method is added.
2.I have rechecked bank. bank have allowed online payments already.
3.When i got this error my Bank notify me that One rupee is charged.
4.If there is any problem then it has to be clear and specific.
Please Help me to solve this issue..
Thanks
May 16, 2020 10:55:53 PM by Aleksandar D
Hi Muhammad,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 15, 2020 10:31:38 PM by Ashish D
Jan 26, 2020 12:07:35 AM by Sukanta P
Jan 26, 2020 01:25:31 AM by Aleksandar D
Hi Sukanta,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jan 26, 2020 10:44:18 PM by Gautam B
I am unable to purchase connects as my billing method not accepted. I have a verified paypal account. But it shows charge failed. Kindly help me out.
Jan 26, 2020 11:16:18 PM by Avery O
Hi Gautam,
I checked your account and you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.
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