Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 6, 2020 02:26:11 AM Edited Jun 6, 2020 02:47:17 AM by Mouboni D
I am Unable to Buy Connects. After entering all the bank details the information is showing "Your bank was unable to verify your information. Please contact them and try again."
PLEASE HELP.
Jun 6, 2020 03:11:57 AM by Aleksandar D
Hi Mouboni,
You need to check with your bank for more information on this. Feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jun 6, 2020 03:24:05 AM by Mouboni D
Sir, I have read the article. I am using VISA card. Still it is happening. I am trying for around one week for now. Infact I am unable to pay through Paypal. It is constantly showing "Your bank is unable to verify your information".
I have also contacted my bank. They are clueless about this problem because I am able to pay in other sites except here. Please Help.
Jun 6, 2020 04:58:30 AM by Aleksandar D
Hi Mouboni,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 6, 2020 02:28:37 AM by Umair Z
Hy
I am trying to purchase connects from last 2 to 3 months again and again but my master card is rejected again and again previously with the same card I purchased connects but now it's not working and I am facing a problem to work at Upwork.
Can i get help please?
Jun 6, 2020 03:10:01 AM by Aleksandar D
Hi Umair,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 6, 2020 05:40:55 AM by Femi A
Hi,
As per the instruction given by up work experts , I contact the Bank in which I have a visa card to know why I can't buy connects with that .Unfortunately they inform that I do upgrade my visa card to buy connects and it will take time in this lock down situation.
Then I tried my paypal account too, that is also showing error. I have completed about 50 projects from this platfom and I love this site, now afraid that how I solve this problem.
Usually I with hold small amount of money in upwork for buying or upgradation purpose.but recenetly upwork sent all money to bank regards to Covid 19 to assist us.
Please do the needful. Hope! I can do work through up work soon and survive in this pandamic situation..
kindest Regards
Femi.Alphonse
Jun 6, 2020 05:55:27 AM by Adnan A
Hi Femi,
Did you use your Card for online shopping on any other website?
Is your card activate for online purchasing or not?
Jun 6, 2020 07:27:23 AM by Aleksandar D
Hi Femi,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 6, 2020 06:27:40 AM by Shanzay U
"We only accept Visa, MasterCard, American Express, Diners Club, and Discover"
Whenever I tried the billing method. It comes on screen but I want to pay from the debit card.
Jun 6, 2020 07:57:00 AM by Aleksandar D
Hi Shanzay,
I checked and it seems that you didn't add any billing method so far. Could you please send us more information about the billing method you are trying to add so that we can check and assist you further?
Thank you.
Jun 6, 2020 06:55:57 AM by Queenie F
Jun 6, 2020 07:56:23 AM by Aleksandar D
Hi Queenie,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jun 9, 2020 06:15:18 AM by Manish P
I am not able to buy connects as i already added trust paypal account to billing methods. Everytime when i want to buy connects , i got a message "Your payment could not be processed. Please choose an alternate payment method or retry again later."
Also there is problem when i add my debit card info.Its not accepted.
Jun 9, 2020 06:30:19 AM by Goran V
Hi Manish,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jun 13, 2020 09:50:14 AM by Manish P
HI Goran V,
My account credit with connects from your customer support (Thanks for this) but i am still not able to buy connects.
When and where your team members help me ? I want to buy membership please help me out.
Jun 13, 2020 01:58:52 PM by Joanne P
Hi Manish,
I checked your account, and it looks like our team has reached out to you regarding your concern with purchasing connects. Please refer to the information they shared with you on your ticket number: 28875045. Thank you!
Jun 9, 2020 07:33:06 AM by GULAM A
Hello,
Am new on upwork community, Am unable to buy more connects when i try to buy them i get an error again & again which states that "Your payment could not be processed. Please choose an alternate payment method or retry again later."
I have added only one payment option and it is selected as a primary method, still am unable to buy the connects.
I have tried using paypal also but unable to get more conects.
Thanks !!
Jun 9, 2020 08:37:51 AM by Bojan S
Hi Gulam,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Jun 17, 2020 11:42:25 PM by Manjeet k
I am also facing the same problem. How we can solve it??? Please let me know if anyone has a solution to the payment declined.
Jun 17, 2020 11:55:54 PM by Goran V
Hi Manjeet,
Could you please confirm with your bank if your account is enabled for international charges? In the meantime you can also try to add another billing method. Thank you.
Jun 10, 2020 08:23:02 AM by Mr. M
Hi team Upwork, I want to buy connects, But I am not able to buy it from a debit card. is debit cards are not allowed to buy connects. My Debit has only a first name. I tried it by adding Mr. as first name and Mohit as the last name and did not work, I also tried adding Mohit Mohit two times and this also not work
Jun 10, 2020 09:04:55 AM by Bojan S
Hi Mohit,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 20, 2020 04:52:00 PM by Ashish D
Jun 10, 2020 08:29:43 AM by Vinit K
when i m adding connects i m getting an issue Select the "Add Connects" button to continue.
Jun 10, 2020 08:56:52 AM by Bojan S
Hi Vinit,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Aug 1, 2020 10:12:56 PM by Sohil C
I am facing the same issue regarding buying the connect.The message has been shown like '
Aug 1, 2020 11:37:18 PM by Aleksandar D
Hi Sohil,
I shared your concern with the rest of our team and one of our agents already followed up on your support ticket to assist you further.
Thank you.
Aug 3, 2020 12:29:43 AM by Sohil C
When i can expect the response? Now when i check the billing methods details then it showns "Charge Failed" error as well before that it shows card successfully accepted.
Aug 3, 2020 12:06:23 AM by Amitkumar P
Hello
All,
I have setup the paypal method for payment.
But it is throwing error for payment charge failed.
I have stuck in this problem since a week.
can anyone help me out what's the problem here.
Regards,
Amit
Aug 3, 2020 12:44:08 AM by Goran V
Hi Amitkumar,
Just to confirm, are you trying to purchase connects? If yes, you will need to add your PayPal account a billing method. Thank you.
Aug 3, 2020 12:43:14 AM by Goran V
Hi Sohil,
I can see that you`re already communicating with our team via ticket. Our team will update your ticket as soon as possible and will assist you further. Thank you.
Jun 13, 2020 09:12:13 PM by Allan V
Hello good day. Why I cannot buy connects using my mastercard. I have enough balance in my card but it always "Your payment could not be processed". I try both my card and still the same. Thank you
Jun 13, 2020 10:13:32 PM by Aleksandar D
Hi Allan,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 14, 2020 12:28:00 AM by Ashish D
Jun 14, 2020 05:22:09 AM by Aleksandar D
Hi Mohinder,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. As for your debit card, you need to check with your bank for more information on why the specific charge was declined.
Feel free to check the options available to you and learn more about acceptable billing methods.
Thank you.
Jun 15, 2020 06:36:25 PM by Md Anwar H
Dear Sir,
I have Payoneer MasterCard expired last year. Now, I have to renew it with $100 funded in my account. So, now how to buy connects to apply to more jobs? I only have PayPal to do this thing.Could you please help me buy connects using my PayPal account?
Thank you and kind regards.
Anwar Hossain
Jun 15, 2020 08:46:31 PM by Aleksandar D
Hi Md Anwar,
Thanks for reaching out to us. You should be able to use PayPal to purchase Connects, but please note that only verified PayPal accounts can be used. Please take a look at the options available to you and learn more about acceptable billing methods.
In order to purchase Connects, you should add a billing method and after that, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button.
Thank you.
Jun 15, 2020 09:35:27 PM by Suraj K
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