Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi!

I am trying to add Visa card for billing method to buy connects but I am getting an error after saving information  "We are unable to authorize your card. Please add another billing method or contact your issuing bank" I talked to my bank there is no issue from bank. Any solution for this? so I can buy connects and continue working.

Thanks

[#3]

Hi Sheheryar,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

[#4]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#5]

Hi ,
I am facing issue while adding my payment method on my profile, previously it was added but in past 3 days I was unable to purchase new connects and it getting failed while payment  So i remove it and now i am going to add the same payment method but system throwing error "unable to add payment method". I contact with my bank and they received temporary error not complete details so i need to know why the website is unable to add my card

[#6]

Hi Rohail,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#7]

I contact with theme they are saying we are previously there is no balance!
That's why the payment is getting failed. but now i am trying to add the
same card after deleting the existing one but the system is not allowing my
card while adding payment method

[#8]

Hi Rohail,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#9]

hello sir/madam, 
 i am new here
Upwork shows me - Your payment could not be processed. 
I  comeplet all my billing and payment things , from my bank side there is no issue, recived 3 times otp number and its works also but last there shows only same mesaages - Your payment could not be processed. Also 
Billing and payment setting shows - Charge failed. 
please i need urgenty connects for my job work. As i am jobless since many months no money to manage plz understand my problem. 

I can provide you all my details 
plz help me asap. 
Thank you 

sir/madam
My profile link - 

**Edited for Community Guidelines**

[#10]

Hi Vijay,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#11]

Can I use my friend's visa card to buy connects on Upwork? Please let me know if it's gonna create any issue? Or how can I avoid Upwork's policy voilation doing this if it is??? 

[#12]

Hi Nitin,

Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.

[#13]

My friend,

In my opinion, it does not matter whose card you are using for the money
transaction.
What matters is the suitability of the card for the transaction.
If your friend has no problem, why the receiver should have?

Got it?

[#14]

How do I buy conects with a paypal account that is not linked to a card?

[#15]

Hi Anne,

Please know that to use PayPal as your payment method, you need to link a credit or a valid debit card. You will need to have an associated payment method from your PayPal wallet.

[#16 · Accepted solution]

Hi all,

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!