Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 10, 2020 12:12:10 AM by Goran V
Hi Abbas,
I understand your frustration with this. I can see that our team has been communicating with you via ticket and I`ve escalated your concern to our team.
One of our team members will reach out to you via a new ticket and will assist you further.
Oct 4, 2020 11:30:42 AM Edited Oct 4, 2020 12:18:08 PM by Aleksandar D
I want to buy connects. I am trying to add Visa card as billing method. I saw following error :
Oct 4, 2020 12:18:36 PM by Aleksandar D
Hi Abbas,
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Nov 9, 2020 09:23:12 AM by Abbas B
Hi !
I can't reach out through this ticket it show the problem is solved.
But actually it is not solved.
I am facing serious issue from many days , Kindly solve this please.
Nov 9, 2020 10:05:54 AM by Bojan S
Hi Abbas,
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Dec 9, 2020 11:12:42 PM by Abbas B
I USE THE SAME CARD FOR ANOTHER ONLINE TRANSACTION SITE ITS WORKING THERE IS NO ISSUE FROM BANK SIDE THE UPWORK IS......
Oct 4, 2020 11:52:16 AM by Qazi M
Hello Team Upwork! There is an issue with upgrading my membership plus plan. The reply everytime I get is "Your payment could not be processed. Please choose an alternate payment method or retry again later."
Kindly look into this matter asap please!
Thank you in advance.
Oct 4, 2020 12:20:07 PM by Aleksandar D
Hi Qazi,
I'm sorry to hear about this. You need to check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for your membership upgrade.
Thank you.
Oct 4, 2020 04:47:33 PM by Ashish D
Oct 4, 2020 10:29:21 PM Edited Oct 4, 2020 10:52:02 PM by Aleksandar D
Dear Ashish D.
Thank you very much for writing.
I can buy coonects from my basic plan but unable to upgrade my plan.
That means there is no issue with international payments, right?
Please suggest me if there is a solution or what I am doing wrong.
Sincerely,
Qazi **Edited for Community Guidelines**
**Edited for Community Guidelines**
Oct 4, 2020 11:00:37 PM by Aleksandar D
Hi Qazi,
Thanks for following up. In this case, it's still best to check with your bank for more information. The membership upgrade is a recurring payment so it's possible that your card is not set up for that.
Thank you.
Oct 5, 2020 12:22:33 PM by Zainab A
I am trying to purchase connects and have an authorised card. I have called the bank to make sure everything is perfect on my end. However, I can't purchase connects and I can't even add my card to the billing method.
The following message pops up when I try to add it to the billing method or purchase connects:
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Can someone please help me out?
Oct 5, 2020 02:29:59 PM by Bojan S
Hi Zainab,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 5, 2020 05:15:01 PM by Zainab A
Hi Bojan,
Thank you for your reply.
I cleared my cache and cookies and also logged in from a different browser but it is still not working.
Oct 5, 2020 07:49:55 PM by Joanne P
Hi Zainab,
I'm sorry to hear that you are still experiencing issues with purchasing Connects. I have shared your concern with the team so that one of our agents can assist you further via a support ticket. You may also consider checking out the link that Bojan shared with you to check which options are available to you and try adding one of those instead.
Oct 1, 2020 05:55:50 AM by Soumya G
Hello,
I have a Rupay Debit card from state bank of india. I need support on buying connect with that card.
I don't have any other card and i need connect . I would really benifitial if you solve my issue. Hope to hear from you soon.
Thanks and Regards
Soumya Ghosh
Oct 1, 2020 06:02:43 AM by Goran V
Hi Soumya,
Could you please confirm if you`re receiving any errors on your end? I would suggest adding one of our accepted billing methods in order to be able to purchase connects. Thank you.
Oct 6, 2020 07:21:33 AM by Soumya G
Oct 6, 2020 07:55:48 AM by Bojan S
Hi Soumya,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Thank you!
Oct 7, 2020 09:00:53 AM by Soumya G
Hello,
I have contacted my card-issuing bank but they said your international payment is turned on you can pay any organization using your card please contact the company where you want pay if they can help you on the same.
If you can provide any other method like 'UPI' then it will be really benifitial for every indian users and also increase your sales in India.
Hoping for a positive response from your side.
Thanks and Regards
Soumya Ghosh
Oct 7, 2020 09:40:32 AM by Bojan S
Hi Soumya,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Thank you!
Oct 7, 2020 06:38:11 AM Edited Oct 7, 2020 07:03:36 AM by Aleksandar D
Hi,
I am trying to upgrade my subscription to premium but Upwork does not approve my visa debit card.
I contacted my bank but according to then both international transactions and internet banking sessions are active. I have sufficient funds in my account. what could be the reason?
Thanks.
Best,
Ahmad
**Edited for Community Guidelines**
Oct 7, 2020 07:05:50 AM by Aleksandar D
Hi Ahmad,
One of our team members will reach out to you directly via a support ticket to assist you further with upgrading your membership.
Thank you.
Oct 7, 2020 01:39:16 PM by Leila N
Hi.
Previously had issued with Paypal payment, now I added my card to the Upwork and transaction went through, but I can't do it anymore, because there is an error "Payment was declined". I wonder why, because in my bank statement the payment went through.
Please advise
Oct 7, 2020 02:20:57 PM by Bojan S
Hi Lyailya,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Oct 7, 2020 05:33:17 PM by Haseeb U
I am new here but Upwork is not accepting my master card.some one plzz help me to accept
Oct 7, 2020 07:51:04 PM by Joanne P
Hi Haseeb,
I checked, and it looks like the rejection error was from your issuing bank. You may want to check with them regarding the specific rejection so that they can assist you further.
Oct 7, 2020 10:01:22 PM by Ramesh S
Hello team,
I am facing problem in buying connects.
Regards,
Ramesh
Oct 7, 2020 11:35:44 PM by Joanne P
Hi Ramesh,
I checked, and it looks like the decline error was from your issuing bank. Please check with them regarding the specific decline error so that they can assist you further. You may also consider using a different billing method. To see the options available to you, click here.
Oct 7, 2020 11:36:30 PM by Ashish D
Oct 7, 2020 10:29:04 PM by Divyesh B
After using all types of my debit card, i'm still anable to add card on my upeork account,
Kindly allow me to add card, I want to purchase connects.
-Divyesh
Oct 7, 2020 11:39:06 PM by Joanne P
Hi Divyesh,
I checked, and it looks like the decline error was from your issuing bank. Please check with them regarding the specific decline error so that they can assist you further. You may also consider using a different billing method. To see the options available to you, click here.
Oct 8, 2020 01:53:30 AM by Abbas B
Hello !
I tried to buy connects but it show serveral times "
Oct 8, 2020 01:57:23 AM by Goran V
Hi Abbas,
Please try adding another billing method to purchase connects, I would also recommend checking with your bank if your account/s is enabled for international charges. Thank you.
Oct 8, 2020 03:17:30 AM by Ashish D
Oct 9, 2020 08:51:14 AM by Sagarmoy B
Hello,
When i am going to purchase something through my paypal id..it take it. but, when i'm going to purchase Connects at Upwork, its not taking.
which Debit or Credit card or something from INDIA belongs to any Bank to support Upwork for purchase connect ?
pls suggest.
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