Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 30, 2020 05:48:52 AM by Antoniette R
Mar 5, 2020 02:34:54 PM by Tenesha C
I'm having a similar issue. I am allowed to begin the process and even put my card information in, but when I do, the fields and info disappear and the dialogue box seems to freeze. When I click out of it and go back to my profile, I still have zero connects, so the payment didn't go through. Please help!
Mar 5, 2020 03:15:40 PM by Bojan S
Hi Tenesha,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Sep 18, 2019 10:09:25 PM by Goutam C
Sir,
I am Goutam from India as a new freelancer, I can not bye connects through Paypal or direct, please give me a suggestion how I connects bye, I am not able to submit any proposal due to unsufficent connects.
Please provide me a sugestion as earliest.
Thanks
Sep 18, 2019 10:52:08 PM by Avery O
Hi Goutam,
When adding a billing method to your profile, the available methods that will be listed are those that are avaiable to your location. If Paypal is not an option, you should be able to use Payoneer, or your Upwork balance to purchase connects. Please read up on this help article for more information.
Sep 24, 2019 12:12:08 AM Edited Sep 24, 2019 12:25:11 AM by Goran V
Sir,
I apologist for delay responds, I everything try but
Schedule
Monthly (next on 09/25/2019) to PayPal - **Edited for Community Guidelines**
Only when balance is $100.00 or more. View payment calendar
Inactive
Edit Schedule
Payment Methods
Add Method
Preferred
PayPal - **Edited for Community Guidelines**
Inactive
Oct 14, 2019 06:33:54 PM by Violeta T
Oct 14, 2019 08:53:21 PM by Avery O
Hi Violet,
I'm sorry to learn you were not able to add a billing method to your account. I checked all the credit/debit cards that you added as a billing method, and can see that the bank has declined the transactions. You may need to contact your bank and ask them about the specific charge decline for more information about your concern.
Oct 16, 2019 04:13:23 AM by Violeta T
Nov 29, 2019 09:49:32 PM by Rajhean R
Nov 29, 2019 10:56:10 PM by Aleksandar D
Hi Rajhean,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.
Thank you.
Dec 13, 2019 11:03:56 AM by Dexter M
Hi,
I believe my issue is the same. I've been trying to buy connects but I have no success. Can you please check if my account is still in the previous Basic Plan. If so, please have it migrated to the new Basic Plan where I can buy connects.
Dec 13, 2019 11:12:07 AM by Aleksandar D
Hi Dexter,
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.
Thank you.
Apr 8, 2020 07:53:19 AM by Bojan S
Hi Favour Chinaza,
You should be able to buy connects on your laptop. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. Check the options available to you and learn more about acceptable billing methods for paying memberships.
Thank you.
Jun 23, 2020 08:43:17 PM by Katrina Christine Y
Jun 23, 2020 09:34:40 PM by Joanne P
Hi Katrina Christine,
I checked your account, and the option to purchase connects is available. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card, or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Connects are not sold individually, but bundles begin at $1.50 for 10 Connects. Regardless of which bundle you choose, all Connects are priced at $0.15 apiece. Here are your bundle options:
To learn more, please check out this article. Please let us know if you have further questions. Thank you.
Jun 23, 2020 09:40:27 PM by Katrina Christine Y
I see. This is duly noted. Thank you so much, Joanne! I very much appreciate your assistance.
Jun 23, 2020 08:48:35 PM by Katrina Christine Y
Aug 14, 2020 12:45:18 AM by Joffer B
Aug 14, 2020 12:56:18 AM by Goran V
Hi Joffer,
Are you receiving any errors on your end? If yes, please share the text of the error you`re receiving. Thank you.
Aug 21, 2020 06:10:52 PM by Muhammad W
i am going throuht the same issue can somebody help me with this. i cant buy connects
Aug 21, 2020 08:25:45 PM by Joanne P
Hi Muhammad,
I checked your account, and it looks like you already have an open ticket regarding this issue. One of our agents will update your ticket to assist you further.
Oct 12, 2020 06:30:15 PM by Brooklyn B
Oct 12, 2020 08:55:42 PM by Joanne P
Hi Brooklyn,
I checked your account, and the option to add Connects is available. Please check this screenshot for your reference. If you click on the "Add More Connects" button, you should be able to select the option to buy. Connects are not sold individually, but bundles begin at $1.50 for 10 Connects. Regardless of which bundle you choose, all Connects are priced at $0.15 apiece. Here are your bundle options:
10 for $1.50
20 for $3
40 for $6
60 for $9
80 for $12
Sep 24, 2019 12:07:08 AM by Mehar I
I am unable to buy connected using my debit card.
Need some help please!
Sep 24, 2019 12:26:45 AM by Goran V
Hi Mehar and Goutam,
Our team will reach out to you via ticket as soon as possible and assist you both with purchasing connects. Thank you.
Oct 16, 2019 04:17:28 AM Edited Oct 16, 2019 04:25:22 AM by Mary C
I dont have any connects in my Basic Membership Plan. I even tried to buy Connects there and also tried to upgrade the Basic to Plus with cards and through Paypal, but failed everytime. Please help.
Oct 16, 2019 04:24:32 AM Edited Oct 16, 2019 04:28:50 AM by Vishal J
Hello,
I am getting this error whenever, I am trying to buy connects, I am from India and my debit card is an international approved card, then also I am seeing this error.
Your payment could not be processed. Please choose an alternate payment method or retry again later.
please help me to resolve.
Oct 16, 2019 04:30:22 AM by Goran V
Hi Violeta, Mary and Vishal,
Our team will reach out to you all via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 17, 2019 10:35:16 PM by Violeta T
Oct 17, 2019 11:52:22 PM by Avery O
Hi Violeta,
If used as a billing method, users may need to add an alternative payment method to ther PayPal wallet in order to add their PayPal account as a billing method on Upwork.
I checked your account, and can confirm that Paypal cannot be used as a billing method in your location. Once you have sorted the issue with your bank, you can use these as a billing method on Upwork.
Sep 21, 2020 05:45:03 AM by Meagan R
I'm having the same issue. When I try to buy connects, it takes me to a membership plans page, but doens't allow me to do anything on that page.
Sep 21, 2020 05:48:23 AM by Goran V
Hi Meagan,
Please try clearing your cache and cookies or logging in with another browser to purchase connects. Thank you.
Oct 27, 2020 04:52:47 AM Edited Oct 27, 2020 04:54:50 AM by Edgardo T
Hi Goran,
Same problem here, I am unable to buy connected using my BDO debit card in the Philippines.
I have only one card, BDO and dont have paypal.
Need some help please on what to do or steps. can I use my Earnings at Upwork? but my earnings is still on pending.
thanks a lot
Oct 27, 2020 04:57:41 AM by Goran V
Hi Edgardo,
I would suggest checking with your bank if your account is enabled for international charges or adding another billing method.
Once your earnings on Upwork are available on your account, you will also be able to use them to purchase Connects. Thank you.
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