Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 21, 2020 06:15:56 AM by NIRAVKUMAR B
I HAVE A SAME PROBLEM TO CAN'T BUY A CONNECTS TO ANY BANK PLZ SUGGEST ME TO BUY CONNECT .
I WILL LIVE IN SURAT,GUJRAT,INDIA
Dec 21, 2020 06:39:34 AM by Aleksandar D
Hi NIRAVKUMAR,
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Dec 21, 2020 08:06:28 AM by NIRAVKUMAR B
Hello Upwork Support Team,
From last 21 days i am trying to purchase connects but facing payment failed error, i have tried diff debit cards still it gives error while purchasing.
Please guide me through this payment error i am stuck with no connects.
Dec 22, 2020 08:29:08 AM by SUMAN H
Hi. I'm Suman Haldar. I'm using upwork for few months and before I used a payment method mastercard from my bank SBI that worked but recent I'm faceing issue to use my debit card to buy connect and membership. This happened after covid.Somehow my old master card Upwork is not accepting. I have tried 3 different cards same issue. can You please help? Thank You,stay safe.
Dec 22, 2020 09:10:24 AM by Andrea G
Hi Suman,
Dec 22, 2020 04:24:31 PM by Ashish D
Dec 27, 2020 10:09:08 PM by Amir S
I have tried a lot but facing this massage again and again. My Visa card is active and I have sufficient money too in my card. please sort out this issue.
Dec 27, 2020 11:58:46 PM by Aleksandar D
Hi Amir,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
Dec 28, 2020 07:31:31 AM by Amir S
Dec 28, 2020 12:06:31 AM by Ashish D
Dec 28, 2020 08:52:41 AM by Bojan S
Hi Amir,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for your patience.
Dec 29, 2020 02:25:14 AM by Gopal J
Hi,
I have tried buying connects many times and it's failed at all. I have removed my master card sevral time and added back the card to check if this way wold work but no success.
I would request hereby to help with this issue and solve.
Thanks
Gopal
Dec 29, 2020 02:35:48 AM by Goran V
Hi Gopal,
Are you receiving any errors on your end? If yes, could you please share a screenshot of the error you`re receiving? Thank you.
Dec 29, 2020 03:25:02 AM by Gopal J
Hi Goran,
Thank you for your reply.
Please find attached the screenshot.After processing the payment,it returns back on the same buying connects page without adding bought connects,however the amount is not deducted from the card as well.This issue comes all the time at any number of attempt.
Thanks
Gopal
Dec 29, 2020 03:28:30 AM by Goran V
Hi Gopal,
Could you please try clearing your cache and cookies or logging in with another browser to purchase Connects? Thank you.
Dec 29, 2020 03:39:01 AM by Gopal J
Hi Goran,
I have tried your way and it's the same problem even after I cleared cookies,catches and tried in another browser.
Thanks
Gopal
Dec 29, 2020 03:41:45 AM by Goran V
Hi Gopal,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 29, 2020 03:49:56 AM by Gopal J
Hi Goran,
I will be thankful to you for kind support and I am looking forward for Support Tickets.
Thanks
Gopal
Dec 29, 2020 02:53:31 AM by Ashish D
Dec 29, 2020 03:47:34 AM by Gopal J
Hi Ashis,
Thank you for your reply.
Actually, I used this existing card on upword and so bought many connects.The issues started later on.
I tried on another browser and also cleared catches & cookies.The problem still remains.
Thanks
Gopal
Dec 29, 2020 10:41:27 AM by Jan M
I can't seem to purchase additional connects. The dropdown box is greyed out. Is there a reason why I'm not allowed?
Dec 29, 2020 12:09:26 PM by Bojan S
Hi Jan,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Dec 30, 2020 05:10:18 AM by Aleksandar D
Hi Saad,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Dec 30, 2020 05:13:31 AM by Ashish D
Dec 31, 2020 02:33:37 AM by Naman E
Hello, Whenever I am paying for buying additional connects in free membership its working but I am trying to buy the plus membership and its saying that "payment cannot be processed choose another method"
Dec 31, 2020 02:40:51 AM by Goran V
Hi Naman,
I would suggest to check with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.
May 6, 2020 01:25:11 AM by Aamir A
Hi there!
I am unable to buy more connects due to some issue. I have added my payment method and would like to pay via Debit Card.
PayPal doesn't have wallet option in India hence I am stuck with using a debit card but I am unable to make the payment.
I would like to buy 40 connects.
Regards,
Mohammed Aamir Ali
May 6, 2020 02:17:35 AM by Goran V
Hi Aamir,
Could you please confirm if you`re receiving any errors on your end? I would also suggest checking with your bank if your account is enabled for international charges. Thank you.
Jan 2, 2021 02:24:02 AM by Aleksandar D
Hi Sarvapriya,
Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jan 2, 2021 03:56:34 AM by Kushal P
We are unable to authorize your card. Please add another billing method or contact your issuing bank
This error comes when i try to purchase conects and upgrade membership
I dont know whats wrong
Need HELP
Jan 2, 2021 04:55:14 AM by Nikola S
Hi Kushal,
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Jan 2, 2021 05:47:31 AM by Ashish D
Jan 2, 2021 05:54:21 AM by Nitin Kumar S
Did you perform any international transaction(s) using your card in the last few months? If NOT, most likely your bank may have disabled international transactions as per the new mandate. You may want to check that through mobile banking or net banking and then try again.
Jan 2, 2021 11:01:04 PM by Josephus Jace C
Jan 3, 2021 01:51:05 AM by Aleksandar D
Hi Josephus,
You need to check with your bank for more information on why the specific charge was declined. Please make sure that all the information you added for your billing method is correct and that there are sufficient funds for the transaction. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
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