bad reviews

[#1]

If I had a bad reviews and it is 80% the fault of the client, If I refunded him with the total amount he paid, the review will disappear?

[#2 · Accepted solution]

Mohamed, 

Yes, if you refund entire amount, by then review of that contract will be disappeared. 

[#3]

Not at all. Contracts that are fully refunded have 'public' feedback disappear, but 'private' feedback - which effects JSS - stays. After refund the impact on JSS may decrease a little, since the impact is measured by $ received, but it certainly won't disappear.

[#4]

Tatevik, 

Yes, you are correct. Actually, he didn’t ask for JSS that's why I didn’t tell it. And as private feedback never appears on profile, so there is no concern either it is appeared or disappeared according to his question. 

Thanks. 

[#5]

The review will dissappear

BUT

Your JSS will remain the same

[#6]

Thank you Guys

[#7]

The effect of the review on your average feedback will depend on the value of the contract. You can also post a rebuttal of the feedback providing your reasons

[#8]

No he can't, and he shouldn't.