I understand the frustration around this topic and I'd like to assure you that our Trust & Safety team is aware of this feedback and is taking it seriously. They are working to not only address the specific reported jobs and accounts but also to detect and prevent fraudulent activity in the future. If you'd like to learn more about Upwork's Trust & Safety team's efforts around keeping Upwork platform safe, I encourage you to check our this announcement.
Caitlyn, who leads our Trust & Safety Operations team, has also responded to a similar discussion about the possibility of ID verification process for all clients here. I'd like to add that email verification is required for all accounts at registration and ID verification may be requested in some situation regardless of the account type.
We understand that this is an important topic, we also understand that members may have different opinions on what may need to be changed or improved. However, I'd like to remind you to be mindful of the Community Guidelines and respectful toward other users when posting even when voicing dissent or criticism. Otherwise, we may have to close this thread. Thank you!
Caitlyn, who leads our Trust & Safety Operations team, has also responded to a similar discussion about the possibility of ID verification process for all clients here. I'd like to add that email verification is required for all accounts at registration and ID verification may be requested in some situation regardless of the account type.
We understand that this is an important topic, we also understand that members may have different opinions on what may need to be changed or improved. However, I'd like to remind you to be mindful of the Community Guidelines and respectful toward other users when posting even when voicing dissent or criticism. Otherwise, we may have to close this thread. Thank you!
